********* **_We are currently hiring multiple Program Directors
within Microsoft US Consulting Services *****_**
Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us to achieve our
Microsoft Consulting Services helps Microsoft customers around
the world achieve the best outcomes from their investments in the
latest Microsoft cloud technologies. We focus on empowering
customers on their digital journey, from envisioning new
possibilities to delivering solutions that result in targeted
business outcomes and a great customer experience.
The Program Director enables both Microsoft and Customer
outcomes through orchestration of delivery teams. The Program
Director leads Microsoft Consulting Services largest and most
complex global programs across the delivery lifecycle, using their
executive expertise to remove barriers and deliver successful
The **Program Director** is a key Microsoft Consulting Services
role in managing a successful engagement, maintaining program
health, and leading a team of delivery professionals.
The selected Program Director candidate will:
+ Demonstrate proven leadership skills, with intuitive people
skills and a strategic mindset.
+ Have a proven track record of supporting the presales efforts
and subsequently successful end to end delivery of
multi-million-dollar ($30M+) programs.
+ Have a proven successful track record delivering complex
programs, within a global community to realize customers digital
+ Have a proven track record in leading successful recovery
efforts on programs that are failing to deliver on customer
We are a team of exceptional people who deliver world-class
professional consulting services in the most challenging of
scenarios. We earn customer confidence, trust, and loyalty by
improving the overall customer and partner experience.
As a member of the Azure Cloud and AI team you are expected
+ Provide leadership and direction to orchestrate the overall
delivery of highly complex global programs.
+ Steers the customer through complexity by providing clarity
and keeping the ultimate customer business outcome as the primary
goal. Anticipates, understands, and responds to the needs of our
customers by acting as the "Voice of the Customer" during
+ Demonstrate proven experience to foster and manage successful
relationships with senior executive stakeholders aligning
expectations and achieving successful program outcomes.
+ Lead effective executive stakeholder management practices.
+ Partnering with Microsoft Area Account teams, drive Customer
Steering Committees to successful outcomes.
+ Orchestrates the delivery ecosystem across a varied
environment of technology and partners, connecting
cross-functional, global, and virtual project teams to deliver a
+ Hold a solid understanding of business financial practices and
a deep understanding of program financials, proactively oversees
robust financial governance.
+ Manages and facilitates client problem and solution escalation
process serving as a liaison with Microsoft Senior Leadership to
ensure effective resolution.
+ Role model our Leadership principles demonstrating allyship
and creating an inclusive environment oriented to trust,
accountability, open communication, and creative thinking.
+ Continually demonstrate a growth mindset, acquiring new skills
whilst maintaining your development and adaptability.
+ Ongoing demonstration of thought leadership and presence in WW
project and program management professional communities, both
internally and externally.
+ Travel can vary based on country and customer locations and
may be up to 100%.
You will participate as part of an integrated team responsible
+ Champion Cloud Consumption by partnering across organizational
units to create a One Microsoft experience for our customers, while
seeking opportunities in delivery to maximize our customer and
Microsoft business goals.
+ Demonstrate a high level of political sensitivity in
anticipating customer reactions and partnering across organizations
to effectively mitigate, evaluate and resolve customer requests or
+ Identifying further opportunities to maximize the customers
investment or progress towards further desired business
+ Demonstrate analytical thinking into achieving even greater
benefits and share insights, customer experiences and lessons
learned into Microsoft Leadership, driving a cycle of continuous
improvement, evolving our engagement with customers.
+ Participation in the pre-sales process - approximately 10% of
+ Program execution - approximately 80% of the time.
+ Building capability in Microsoft Project Management -
approximately 10% of the time.
+ 10-15 years minimum program management experience on
large/complex Projects ($30M+ in budget)
+ Solid track record of achieving revenue and profit margin
goals while leading multiple client projects of complex program
scope and duration.
+ Track record of achieving high level of customer satisfaction
during the project execution. Customer centric focused on business
+ Proven ability to build trusted relationships at the client
+ Ability to effectively manage and resolve client escalations
in an expedient manner.
+ Perceived expert SME within external program management
communities. Actively involved in driving thought leadership to
effectively drive latest best in class practices.
+ Extensive experience leading projects using Agile methodology
and DevOps tool
+ Experience in program recovery as required.
+ Experience in managing large/complex and diverse global teams
(50+ team members across business and technical roles)
+ Demonstrated ability to foster teamwork, collaboration through
effective change management and common vision
+ Preferred higher education (Doctorate, Masters or Bachelor's
degree) however background experience 10 -15 years+ of Program
Management and the ability to drive impact, is key.
+ Professional Project/Program Management Accreditation (PMP
+ Agile or Scrum Master Certification
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.