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Director of Retail Sales & Operations

Company: Liquivida Lounge
Location: Fort Lauderdale
Posted on: May 3, 2021

Job Description:

Liquivida Lounge is a wellness spa offering nutrient IV therapy, medical aesthetics, and weight loss solutions that help people become the best version of themselves. Our company has been featured in Coconut Creek Life Magazine, South Florida Business Journal, Good News Florida, and the Observer as a trendy business thats helping people stay healthy.

Job Description:

Director of Retail Sales & Operations

Job type: Full Time

Duties and Responsibilities:

  • Oversee all store operations and team building activities for corporately owned and managed locations.

  • Coach & develop in-store staff to achieve daily, weekly, and monthly sales revenue goals and key performance indicators.

  • Serve as a business coach, helping store managers meet their growth roadmap, carefully monitoring sales and profit goals across key departments and product categories.

  • Work with vendors to leverage incentive programs and volume-based discounts to design aggressive promos that boost sales.

  • Develop a promotional calendar with the consumer marketing team to launch attractive sales promotions at the local level.
  • Assist in the hiring, onboarding, and ongoing training of new team members.
  • Implement enhancements to the customer experiences by working closely with the corporate marketing team.

  • Manage people, strategies, and operations with data, using a performance scorecard that helps key stakeholders stay on track.

  • Enhance and lead communication of priorities and strategic initiatives through proactive and effective one-to-one, written, and group communication on conference calls, for example.
  • Supervise the implementation of in-store marketing (across the region), flagging inconsistencies and inappropriate use of branded materials, sales tools, in-store signage, among others.

  • Elevate the customer experience at each of the locations by paying careful attention to detail, customer services breaks, and mishaps related to execution.
  • Provide customer and market intelligence to the executive team, assisting in the adjustments of our marketing and franchise development process.

Professional Skills & Abilities:

  • Strong leadership skills with the ability to inspire and motivate team members to achieve their sales goals.

  • Superb communication skills both verbal and written, with an emphasis on building a positive and high productive culture.

  • Numbers-driven and strategic thinker, capable of working with store managers to improve across key performance indicators.
  • Upbeat and professional demeanor who genuinely cares about developing other people.

  • Loyal and willing to adapt quickly to our business needs, shifting priorities around when required.

  • Determined to get things done by thinking about the customer experience.

  • Poised and well-mannered, able to work through conflict and difficult scenarios that require self control and professionalism.

  • Consistent in executing the job role and responsibilities by adding their own personality and flair.

  • Able to work efficiently on Google Suite, using Google Docs, Slides, Sheets for various reports and/or presentations. Knowledge of Microsoft Suite is also accepted.

  • Embraces the use of technology and dominates systems such as CRM, POS, Marketing Automation, Groupon, and other platforms that are critical for the success of this role.

Qualifications:

  • Bachelors in Business Administration / Management or Operations

  • Minimum of 5 years in retail, hospitality, or service industry.

  • Minimum of 3 years of sales management and/or direct sales experience is required.

  • Proven track record managing people and teams.

  • Experience or general knowledge of the medical field, either in a MedSpa or Wellness Clinic is preferred, but not required.

  • Must be willing to travel between locations on a weekly basis.

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Keywords: Liquivida Lounge, Fort Lauderdale , Director of Retail Sales & Operations, Other , Fort Lauderdale, Florida

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