Senior Hospitality Manager

Company: SP Plus
Location: FORT LAUDERDALE
Posted on: May 3, 2021

Job Description:

Who will I be working for?

We are the “The Hospitality Parking Company” SP+ Hospitality manages more 4 and 5 diamond locations than any other parking company in the world! Join our team full-time, part-time or seasonal and enjoy a FUN work location with well-trained teams and leaders!  If you’re someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

What will I do as a Senior Hospitality Manager?

The Senior Hospitality Manager manages the operation through effective leadership, developing client relationships and superior guest service, human resource management and budget management. Additionally, the Senior Hospitality Manager leads an effective operation by ensuring all associates perform their job functions to the SP+ Hospitality standards of operational excellence. This includes: 

• Delivering premier customer service to our clients.
• Hiring ideal frontline associates and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, location marketing, cash control procedures and expense reviews.

Other responsibilities include:

Revenue Reporting and Budget Management

• Ensure that proper parking, security and cash control procedures are followed by all associates, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the location’s bank account. Monitor office audits and cashier reports to maintain vigilance over possible associate theft and/or inefficiencies.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop and train a team of associates to deliver superior customer service and perform daily job functions. Associates include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise associate performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor location maintenance for cleanliness standards and make recommendations to improve the aesthetics of the location.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Notes:

This job posting does not include the full range of functions/duties of the position.  Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.  This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills 
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement:  Must possess a valid state-issued driver’s license with a current address and acceptable driving record

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.  SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.  Please email your request for a reasonable accommodation to this email address: lredmon@spplus.com.

Keywords: SP Plus, Fort Lauderdale , Senior Hospitality Manager, Other , FORT LAUDERDALE, Florida