FortLauderdaleRecruiter Since 2001
the smart solution for Fort Lauderdale jobs

Retail Customer Service Associate

Company: FedEx Office
Location: Weston
Posted on: April 9, 2021

Job Description:

Company: FedEx Office
Job Title: Retail Customer Service Associate
Job Requisition Number: RC332007
Locations:
1548 WESTON RD
Weston, Florida 33326

Category: Retail
Type: Full Time
Work Shift: FXO_Any

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
    Service
    • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
    • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
    • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
    • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
    • Takes complex customer orders using order systems and provides accurate pricing information
    • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
    • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
    • Maintains a safe, clean and orderly retail Store
      Profit
      • Ensures confidentiality of customer data and careful handling of documents, media, and packages
      • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
      • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
      • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
      • Takes preemptive action to prevent errors and waste
      • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
      • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
        Self-Management
        • Performs multiple tasks at the same time
        • Looks for opportunities to improve knowledge and skills within the retail Store
        • Able to operate with minimal supervision
        • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
        • All other duties as needed or required
          MINIMUM QUALIFICATIONS AND REQUIREMENTS:
          • High school diploma or equivalent education
          • 6+ months of specialized experience
          • Excellent verbal and written communication skills
          • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
          • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
            ESSENTIAL FUNCTIONS:
            • Ability to stand during entire shift, excluding meal and rest periods
            • Ability to move and lift 55 pounds
            • Ability, on a consistent basis, to bend/twist at the waist and knees
            • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
            • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
            • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
            • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
            • Ability, on a consistent basis, to work with minimal supervision
            • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
              Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
              • Suggests areas for improvement in internal processes along with possible solutions.
              • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
              • Applies Quality concepts presented at training during daily activities.
              • Supports FedEx Office Quality initiatives.
                We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at .

Keywords: FedEx Office, Fort Lauderdale , Retail Customer Service Associate, Other , Weston, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Cast Member
Description: Job DescriptionDo you know what it means to make a great first impression See yourself as the star of your own show Goodbecause our Box Office and Usher Cast Members do This critical role serves as (more...)
Company: Cinepolis USA
Location: Jupiter
Posted on: 04/18/2021

CDL Truck Driver Team (Can Match) - $10K Sign-On/Driver - Earn 60 CPM
Description: Job DescriptionCFI is Hiring Class-A Team Truck Drivers - Will Pair Solo Drivers 20,000 Sign-On Bonus for Teams - Reliable Home Time - Great Benefits Recent CDL Grads Welcome Ask About our Industry (more...)
Company: CFI - Teams
Location: Jupiter
Posted on: 04/18/2021

Team Member Cooks - Store 37633 - Jupiter
Description: Hiring: Team Member - Cooks Location: 901 W Indiantown Rd Jupiter, FL 33458-6812 Pay: Earn up to 9- 10/hour - We offer Daily Pay Complete the short Quick Apply online - Call 800-594-7036 (more...)
Company: Pizza Hut
Location: Jupiter
Posted on: 04/18/2021


Massage Therapist and Total Body Stretch Provider
Description: Overview Are you ready to focus on doing what you love in a place that helps you feel and deliver your best -Massage Envy is the leader in accessible massage and skin care. As a massage therapist at (more...)
Company: Massage Envy
Location: Jupiter
Posted on: 04/18/2021

Nanny Needed For 1 Child In Jupiter.
Description: We need a nanny for our 1 child
Company: Care.com
Location: Jupiter
Posted on: 04/18/2021

Customer Support Representative
Description: Overview: Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest (more...)
Company: Teleperformance
Location: Jupiter
Posted on: 04/18/2021

Retail Sales Consultant
Description: Xfinity Comcast Retail Sales position:This is a Retail Sales position inside our interactive Xfinity Service Centers or Xfinity Retail stores. We offer both Full-time and Part-time positions. This position (more...)
Company: Comcast
Location: Jupiter
Posted on: 04/18/2021

Massage Therapist - Health & Safety [PGA Location]
Description: Overview Are you concerned about having a therapeutic space to practice massage with precautions in place to promote the safety of you and your clients Massage Envy franchisees have never been more committed (more...)
Company: Massage Envy
Location: Jupiter
Posted on: 04/18/2021

CDL A Truck Driver
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you
Company: Live Trucking
Location: Jupiter
Posted on: 04/18/2021

Line Cook - Team Member
Description: Role Overview Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride
Company: Chilis
Location: Jupiter
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Lauderdale RSS job feeds