Gallery Host (Front Desk)
Company: Hyatt
Location: Fort Lauderdale
Posted on: April 8, 2021
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Job Description:
Job DescriptionOverview: A Kolter Hospitality Gallery Host
delivers service excellence to our guests creating a comfortable
and welcoming environment. This position is responsible for
processing check-ins and check outs, issuing room keys, and
resolving guest issues with complying with all Kolter Hospitality
and Hyatt Place standards, policies and procedures.Performance
Expectations:Assist guests with check in and check out
processes.Coordinate all guest requests.Inform guests of hotel
services, features and room amenities.Welcome the guest by name
whenever possible.Prepare, set up, stock, take down, clean and
provide quality beverages and food products, adhering to all recipe
and presentation standards.Set up and break down meeting
space.Prepare food for meetings/events.Follow the hotel's rate
structures, discounts and sell/upsell strategies.Performs
cashiering tasks like bill/invoice settlement, posting charges,
adjustments, etc.Know and carry out specified duties in response to
fire alarm, guest medical emergency and security threats.Cancel
room reservations according to policy.Report any items in need of
repair.Follow all safety procedures while working.Behavioral
Expectations:Be effective and innovative in handling and solving
problems in the workplace.Remain positive and helpful while working
in a fast-paced environment.Committed to the success and growth of
the company.Act honorably, even when no one is watching.Eagerness
to grow and/or develop within the companyPassionately provide
personalized guest serviceEOEM/F/Vet/DisabilityDFWPKolter
Hospitality Participates in E-VerifyRequirementsGeneral
Requirements:Able to work most weekends and holidays.Report to work
on time and in proper uniform.Experience: None. Customer service
experience in Hospitality a plus.Education: NonePhysical
Requirements:Ability to stand/walk for up to 8 hours.Occasional
lifting, pushing and pullingKolter Hospitality is proud to be an
Equal Opportunity Employer.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. This description is a summary of primary
responsibilities and qualifications. The job description is not
intended to include all duties or qualifications that may be
required now or in the future. Kolter Hospitality is a drug-free
workplace. Pre-employment drug test and background check
required.Source: Hyatt Brands
Keywords: Hyatt, Fort Lauderdale , Gallery Host (Front Desk), Other , Fort Lauderdale, Florida
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