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Remote Customer Care Specialist

Company: VirtualVocations
Location: Fort Lauderdale
Posted on: April 8, 2021

Job Description:

A healthcare company that provides condition management and clinically-proven treatments for certain chronic conditions is searching for a person to fill their position for a Remote Care Specialist. Must be able to: Field and respond to customer questions and needs via ZenDesk (email and phone) Troubleshoot issues with account management, shipments, billing, and more Consolidate and report common technology issues customers face to the product and development team Applicants must meet the following qualifications: At least 1 year of experience in a customer-facing role Experience with ZenDesk, or another customer support ticket system, is a major plus Demonstrated aptitude and enthusiasm to learn the ins and outs of a fast-moving startup Proven great written and verbal communication skills Proficiency in Spanish a plus Ability to develop and implement initiatives to improve or automate processes related to CX and Operations

Keywords: VirtualVocations, Fort Lauderdale , Remote Customer Care Specialist, Other , Fort Lauderdale, Florida

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