End User Support Supervisor
Company: Alorica
Location: Fort Lauderdale
Posted on: February 21, 2021
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Job Description:
GET TO KNOW ALORICA At Alorica, we only do one thing - make
lives better, one interaction at a time. We're a global leader in
customer service and experience, serving the world's biggest brands
with tens of thousands of employees in hundreds of locations around
the globe. JOB SUMMARY Establishes, prioritizes, and supervises
varied tasks relating to Desktop Support, via phone, remote
computer access and in person. Coordinates all installations and
fixes for desktop computers including computer labs, computer
classrooms, training and administrative systems. Responsible for
the setup, maintenance and on-going administration of various
mission critical servers. JOB RESPONSIBILITIES --- --- Responsible
for the management, operation, and administration of all Desktop
Support file and application servers. --- Analyzes and develops,
information technology infrastructure systems and sub systems. ---
Ensures that an advanced level of expertise and technical support
are provided to the entire organization on information technology
systems and services. --- Assists organization users in assessing
the technical requirements that meet the needs of their operation.
--- Approves new and established procedures for preventative and
remedial maintenance of systems. --- Coordinates and ensures that
quality customer service is provided to staff, management and
employees of the organization. --- Assists with evaluating and
recommending of hardware and software upgrades and software
packages. --- Works with vendor personnel to identify and solve all
vendor hardware and software problems. --- May be required to work
a flexible schedule, including nights, weekends and holidays. ---
Responsible for establishing job standards for subordinate staff
and effectively evaluating staff. OTHER RELATED DUTIES --- --- May
serve as a liaison between the immediate organization and regional
operations, other providers, vendors and telecommunications
organizations. --- Performs other duties as requested.
Qualifications: JOB REQUIREMENTS Minimum Education and Experience:
--- Bachelor's degree or equivalent work experience --- Technology
and network systems certifications preferred --- Additional job
related experience and/or education may substitute for the required
education on a year-for-year basis --- Five years job-related work
experience required Knowledge, Skills and Abilities: --- Requires
in-depth analysis to interpret and evaluate obscure/vague
information in the development of new solutions for complex
technical and/or managerial problems. --- The knowledge and/or
technology used in quality assurance concepts and procedures. ---
Business principles and business and industry-specific terminology.
--- Extensive IT experience and knowledge is a requirement ---
Excellent communication, writing and organization skills ---
Proficiency with Microsoft Office; Intermediate knowledge of Excel,
Word and Outlook --- Ability to establish and maintain a
professional relationship with team members and department contacts
--- Ability to cooperate with team members to meet goals or
complete tasks --- Ability to treat all internal/external customers
and team members with dignity/respectWork Environment: --- Constant
work performed in a Corporate environment Physical Demands: ---
Frequent work performed while sitting and/or standing --- Constant
use of computer, telephone devices and other general office
equipment Equal Opportunity Employer /Veterans Disabled - provided
by Dice
Keywords: Alorica, Fort Lauderdale , End User Support Supervisor, Other , Fort Lauderdale, Florida
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