Call Center Specialist

Company: Ambrose Health
Location: Fort Lauderdale
Posted on: February 20, 2021

Job Description:

Ambrose Health Corporation provides answers to patients seeking reliable medical testing. We strive to assist patients and their doctor's make better decisions on treatment planning. We are a company that cares for our Patients.
Functions:

• Answer phones resolve patient insurance claims or questions related to medical care and benefits information, and assistance with their issues.
• Make calls to patients to assess their service experience or inform them about changes in their services.
• Detailed oriented skills in order to analyze patient medical history and capture accurately insurance and personal information.
• Open and maintain patient accounts by recording account information accurately.
• Resolve service problems by clarifying the patient's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed
• Utilize computer technology to handle high call volumes
• Identify and assess Patient's needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage Ambrose's patients.
• Use telephones to reach out to patients and verify account information.
• Greet patients warmly and ascertain problem or reason for calling.
• Act as the company gatekeeper.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Utilize guidelines (Scripts and Checklist) to fulfill our patient expectation.
• Handle changes in policies or renewals.
• Resolve patients' complaints via phone, email, mail, or social med
  Requirements
  
  • Proven customer support experience.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening
  • Attention to detail to analyze and capture patient information.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • High school diploma or equivalent; college degree preferred.
    Service representative top skills & proficiencies: Customer Service, Quality Focus, Listening Skills, Phone Skills, Resolving Conflict, Multitask, Patience,Positive Attitude, Attention to Detail, People Oriented, Problem Solving, Organizational Skills, Adaptability, Ability to Work Under Pressure, Computer Skills.

Keywords: Ambrose Health, Fort Lauderdale , Call Center Specialist, Other , Fort Lauderdale, Florida