HVAC Sales Consultant
Company: Tropic Supply, Inc.
Location: Fort Lauderdale
Posted on: January 15, 2021
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Job Description:
RESPONSIBILITIES:The HVAC Consultant is responsible for
developing long-term relationships and driving sales growth for
HVAC equipment and related supplies in their assigned
territory.Keys to success in this role:* Developing and maintaining
relationships and building trust will be the key to success in this
role.* Learning the Products we sell and the many ways we can
provide solutions for our customers and help achieve their business
goals.* Knowing our industry - our consultants are expected to
integrate into local trade organizations and professional
associations while striving to become part of the fabric of the
industry within your territory.* Understanding the Business - you
will be expected to work with Resource Center Managers within your
territory to ensure our RC Centers are providing the highest level
of service to our customers and meeting all of their needs.*
Building and Maintaining meaningful relationships - spending
quality time with our customers. At Tropic Supply, we do not
measure the performance of our Consultants by the number of
"visits" or appointments they set. We measure success by the
quality of the interactions and relationships built with our
customers.A summary of specific job responsibilities is outlined
below:SALES:* Grow revenue in accordance with sales plan for
assigned territory with new and existing accounts (30-50
Accounts).* Identify objectives, strategies and action plans to
improve short- and long-term sales and earnings.* Effectively seek,
interpret and utilize customer feedback and market information to
meet sales objectives.* Understand and execute strategic marketing
programs within assigned territory to promote sales within market.*
Manage and communicate complete information for all quotation,
pricing and timing requirements and partner with sales support
staff and Resource Centers to ensure to ensure customer
expectations are met/exceeded.* Communicate, manage and implement
all marketing programs, including rebates, co-ops, reward programs,
contractor spiffs, etc. to new and existing customers and train
resource center team members in conjunction with RC
manager.BUILDING/MAINTAINING RELATIONSHIPS: * Identify key
customers and build profitable relationships by understanding and
meeting customer's needs and expectations.* Act as a business
partner by providing value-added services such as business
consulting, sales training, product support, finance training,
marketing training, etc., in conjunction with management team.*
Touch top customers each day/week as needed.* Spend the appropriate
amount of time each week developing new business.* Visit
appropriate amount of existing customers each day/week, getting to
know all people, i.e., installation manager, account manager, sales
people, warranty dept., purchasing, etc., developing relationships
with everyone.* Visit job-sites to assist customers as needed to
coordinate technical support or assist customers to determine
needs.* Spend appropriate amount of time in branch locations/and or
as needed on weekly basis to maintain relationships with customers
and resource center teams.* Maintain business relationships with
all of the manufacturers represented by the company to educate and
promote products.TRAINING:* Maintain personal sales and technical
knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks. *
Deliver value driven consultative presentations utilizing personal
knowledge, tropic management and manufacture reps.* Champion all
Tropic Training initiatives in Territory.* Deliver value-added
product training to HVAC contractors.* Attend all Resource Center
Trainings.* Participate in all relevant Industry trainings.* Attend
all vendor meetings and trainings.* Set aside for time for
educating yourself through all resources.INVENTORY:* Maintain
proper sales volume in Territory, including product mix and selling
price, by keeping current with customer needs, competitors and
market and industry trends and communicating/partnering with
appropriate leadership team members.* Proactively and effectively
manage product availability, appropriate product mix, etc., via
consistent contact with Purchasing Team.COMMUNICATION:* Communicate
obstacles, product challenges, technical issues, etc., and/or
opportunities for growth in the market to the Director of Sales,
offering effective solutions to address and ensuring timely
resolution thereof.* Review weekly sales numbers and address
relevant increases/decreases.* Provide weekly Strategic Sales
Summaries as required by management and be prepared to discuss at a
scheduled time each weeks with the Sales and Marketing
departments.* Present SWAT recap analysis and red/yellow/green
analysis on customers within Territory to Director of Sales and
other designated Leadership Team members on a Quarterly basis. *
Present annual year-end SWAT recap and sales plan for upcoming year
to Director of Sales and other designated Leadership Team members.
CUSTOMER SERVICE:* Provide high level of customer service to both
internal and external customers.* Partner with RC Managers to
ensure Resource Centers within Territory are effectively &
efficiently assisting customers via the telephone & in person as
needed & in accordance with customer service standards.CORE
VALUES:All HVAC Consultants are expected and required to
demonstrate behavior and actions consistent with the Company's core
values at all times, including but not limited to:* Consistently
providing resourceful and reliable solutions.* Managing
relationships, not transactions.* Is accountable for their
actions.* Maintaining a positive attitude.* Operating at all times
with integrity.* Treating people (internal and external customers)
with respect and humility.QualificationsRequirements:Physical
Environment / Working Conditions:Tropic Supply, Inc. is an equal
opportunity employer, drug free workplace who pays 100% of the
employee's health insurance and life insurance. We also offer our
employees short term/long term disability policies, dental/vision
plans, a matching 401(k) plan and other benefits.
Keywords: Tropic Supply, Inc., Fort Lauderdale , HVAC Sales Consultant, Other , Fort Lauderdale, Florida
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