Service Advisor
Company: AutoNation - Mercedes-Benz of Fort Lauderdale
Location: Fort Lauderdale
Posted on: January 14, 2021
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Job Description:
Mercedes-Benz of Fort LauderdaleAt AutoNation, doing what's
right by the customer comes standard at 300 locations coast to
coast, so it's no wonder we have served over 10 million happy
customers. As a Service Advisor, you'll be part of a nationwide
team servicing 20,000 cars a day and building customer loyalty that
spans generations. Along with your communication skills and
automotive knowledge, you'll utilize leading-edge technology to
uncover selling opportunities that keep drivers safe in their
vehicles. We represent 36 brands in 16 states, so there's always
opportunity to grow your career as a Service Advisor and beyond.
Join AutoNation and accelerate as far and fast as your talent and
our support can take you.Position OverviewWorking in our state of
the art service departments, the Service Advisor acts as the
go-between for Service Technicians and customers. In this position,
you'll be able to get out from behind the desk and play an active
role in the service lane. AutoNation will look to you to explain
the Service Technician's recommendations to the customer in
easy-to-understand language - and suggest up-sell opportunities to
keep the customer's vehicle safe.What Will I Do Every Day?* Set,
confirm and prepare for appointments with customers so they can
have a great service experience* Meet or exceed targeted sales
goals & the targeted customer satisfaction index* Greet customers
in a friendly manner when they arrive* Determine vehicle needs
based on customer information and a vehicle walk-around,
inspections and test drives* Use a consultative selling process to
assist customers in planning for ongoing required maintenance of
their vehicle* Produce repair orders for customers, including cost
and time estimates, with full transparency* Communicate frequently
with technicians and parts associates to ensure timely completion
of work* Follow up with customers on the status of their vehicle,
based on how the customer wants to be informed* Follow up with
customers to ensure satisfaction* Gain superior product knowledge
to effectively help customers* Provide an exceptional customer
experience to drive loyaltyWhat are the requirements for this job?*
High school diploma or equivalent* Proven ability to provide an
exceptional customer experience* Ability to set and achieve
targeted goals* Prior sales experience preferred but not required*
Demonstrated communication, consultative, interpersonal and
organizational skills* The willingness to follow up with customers*
Experience and desire to work with technology* Valid in-state
driver's license and an acceptable, safe driving recordWhy should I
come work for AutoNation?* You want to work for a car dealer that
has a strong moral compass and treats all of its associates with
respectAutoNation is an equal opportunity employer and a drug-free
workplace.
Keywords: AutoNation - Mercedes-Benz of Fort Lauderdale, Fort Lauderdale , Service Advisor, Other , Fort Lauderdale, Florida
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