Sr. Technical Specialist-Construction
Company: Travelers
Location: Fort Lauderdale
Posted on: January 12, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings1Job Description SummaryUnder general
supervision, this position is responsible for investigating,
evaluating, reserving, negotiating and resolving assigned
Construction Liability Bodily Injury and Property Damage claims.
Provides quality claim handling throughout the claim life cycle
(customer contacts, coverage, investigation, evaluation, reserving,
litigation management, negotiation and resolution) including
maintaining full compliance with internal and external quality
standards and state specific regulations. Provides consulting and
training resources, and serves as a contact and technical resource
to the field and our business partners. This job does not manage
staff.Primary Job Duties & Responsibilities* Directly handles
assigned severity Construction claims.* Provides quality customer
service and ensures quality and timely coverage analysis and
communication with insured based on application of policy
information to facts or allegations of each case.* Consults with
Manager on use of Claim Coverage Counsel as needed.* Directly
investigates each claim through prompt and
strategically-appropriate contact with appropriate parties such as
policyholders, accounts, claimants, law enforcement agencies,
witnesses, agents, medical providers and technical experts to
determine the extent of liability, damages, and contribution
potential. Interview witnesses and stakeholders; take necessary
statements, as strategically appropriate.* Actively engages in the
identification, selection and direction of appropriate internal
and/or external resources for specific activities required to
effectively evaluate claims, such as Subrogation, Risk Control,
nurse consultants, and fire or fraud investigators, and other
experts.* Verifies the nature and extent of injury or property
damage by obtaining and reviewing appropriate records and damage
documentation.* Maintains claim files and documents claim file
activities in accordance with established procedures.* Utilizes
evaluation documentation tools in accordance with department
guidelines.* Proactively creates Claim File Analysis (CFA) for
adherence to quality standards.* Utilizes diary management system
to ensure that all claims are handled timely.* At required time
intervals, evaluate liability & damages exposure.* Establishes and
maintains proper indemnity and expense reserves.* Recommends
appropriate cases for discussion at roundtable.* Attends and/or
present at roundtables/ authority discussions for collaboration of
technical expertise resulting in improved payout on indemnity and
expense.* Actively and enthusiastically shares experience and
knowledge of creative resolution techniques to improve the claim
results of others.* Applies the Company's claim quality management
protocols and Best Practices to all claims; documents the rationale
for any departure from applicable protocols with or without
assistance.* Develops and employ creative resolution strategies.*
Responsible for prompt and proper disposition of all claims within
delegated authority.* Negotiates disposition of claims with
insureds and claimants or their legal representatives.* Recognizes
and implements alternate means of resolution.* Manages litigated
claims. Develops litigation plan with staff or panel counsel,
including discovery and legal expenses, to assure effective
resolution and to satisfy customers.* Applies litigation management
through the selection of counsel, evaluation and direction of claim
and litigation strategy,* Tracks and controls legal expenses to
assure cost-effective resolution.* Effectively and efficiently
manage both allocated and unallocated loss adjustment expenses.*
Based on geographical requirements for this position, travel may be
required approximately 30% of the time.Minimum Qualifications* High
School Degree or GED required.* In order to perform the essential
job functions of this job, acquisition and maintenance of Insurance
License(s) may be required to comply with state and Travelers
requirements. Generally, license(s) are required to be obtained
within three months of starting the job. Education, Work
Experience, & Knowledge* Bachelor's Degree preferred.* Advanced
level knowledge in coverage, contract interpretation, liability and
damages analysis and has a thorough understanding of the litigation
process, relevant case and statutory law and expert litigation
management skills preferred.* Extensive claim and/or legal
experience and technical expertise to evaluate severe and complex
claims preferred.* Able to make independent decisions on most
assigned cases without involvement of supervisor preferred.*
Thorough understanding of business line products, policy language,
exclusions, ISO forms, and effective claims handling practices
preferred.Job Specific Technical Skills & Competencies* Analytical
Thinking - Advanced* Judgment/Decision Making - Advanced*
Communication - Advanced* Negotiation - Advanced* Insurance
Contract* Knowledge - Advanced* Principles of Investigation -
Advanced* Value Determination - Advanced* Settlement Techniques -
Advanced* Legal Knowledge - Advanced* Medical Knowledge -
IntermediateEnvironmental / Work Schedules / Other* Operates
standard office equipment - Continuously* Sitting (can stand at
will) - Continuously* Standing - Frequently* Use of Keyboards,
Sporadic 10-Key - Continuously* Other (List additional requirements
as necessary) Incumbents who fill this position will be subject to
periodic post-hire criminal background checks while employed in
this position. As a condition of acceptance for the position,
selected candidates for this position will be required to
electronically accept the Fair Credit Reporting Act (FCRA)
Disclosure Statement and Authorization included in the online
employment application. You may also be subsequently asked to
accept similar FCRA authorizations periodically throughout your
employment with the Company.Employment PracticesTravelers is an
equal opportunity employer. We value the unique abilities and
talents each individual brings to our organization and recognize
that we benefit in numerous ways from our differences. If you have
questions regarding the physical requirements of this role, please
send us an email so we may assist you.Travelers reserves the right
to fill this position at a level above or below the level included
in this posting.Job Requirements:
Keywords: Travelers, Fort Lauderdale , Sr. Technical Specialist-Construction, Other , Fort Lauderdale, Florida
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