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Senior Customer Quality Engineer

Company: Citrix Systems
Location: Fort Lauderdale
Posted on: September 13, 2020

Job Description:

Category Engineering Location Ft Lauderdale, Florida, United States of America Job Id R21043

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for: You are a Senior Customer Quality Engineer will be responsible for designing, testing, troubleshooting, and debugging complex software applications. You will also work with a group of forward-thinking software engineers, architects and management to design and implement the next generation of infrastructure, tools, frameworks and services to support future Citrix product development. Our work environment is diverse, fast-paced, and encourages innovative thinking.

Position Overview:

Are you passionate about the latest software & cloud technologies and immense possibilities they offer? Do you want to be part of the revolution that Cloud technologies promise? Citrix is seeking a talented, highly motivated, and collaborative Customer Quality Engineer (CQE) to work on innovative technologies within the Citrix Cloud Engineering team.

Role Responsibilities:

Interface with Product Managers, Architects and Engineers to grasp and influence product requirements for development of new features and cloud services.

Create and maintain agile test planning & execution throughout SDLC while accounting for core coverage areas such as automation, functional, performance, stress and scalability testing.

Perform exploratory testing while focusing on various end user experiences and customer personas.

Research and implement industry best practices in agile methodologies to support Continuous Integration development models.

Defect management: Bug reporting, validation and regression testing while ensuring product integration loopbacks.

Interfacing with Field/Sales Readiness teams to ensure customer success by providing technical guidance & consultancy on product deployment/adoption scenarios

Troubleshoot and diagnose escalations from the field alongside DevOps and Technical Support teams for quick turnaround on problem resolution.

Deliver product best practices, KB recommendations, tutorials, videos, ‘How do I’ articles and blogs to facilitate customer adoption of our products.

Basic Job Qualifications:

Bachelors or Master’s degree in Computer Science, Computer Engineering, Information Technology or related field with at least 5+ years of experience.

Experience with virtualization technologies and cloud-computing platforms e.g. Azure, AWS.

Solid understanding of OS & Networking advanced concepts.

Solid understanding of Windows Systems administration and MS Active Directory.

Knowledge and experience of Web technologies (JSON, REST).

Knowledge & experience of Software Development Lifecycle.

Knowledge of CI/CD deployment models.

Experience with Agile software development methodologies (Scrum, Kanban etc.).

Ability to work effectively in a globally distributed team, multi-task, and learn quickly.

Strong written, verbal communication and leadership skills

What you’re looking for: Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

Functional Area: Quality About us: Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com  for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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Location Ft Lauderdale, Florida, United States of America Category Business Operations

Location Ft Lauderdale, Florida, United States of America Category Information Technology

Location Ft Lauderdale, Florida, United States of America Category Information Technology

Learn about #CitrixLife and be notified of career opportunities that align with your interests.

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Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at AskHR@citrix.com for assistance.

Keywords: Citrix Systems, Fort Lauderdale , Senior Customer Quality Engineer, Other , Fort Lauderdale, Florida

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