Legal Intake Specialist
Company: Rossen Law Firm
Location: Fort Lauderdale
Posted on: March 21, 2023
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Job Description:
Spanish Speaking - Legal Intake Specialist for a Criminal
Defense Law Firm
Our rapidly expanding criminal defense law firm is looking for the
next top talent to join a team devoted to providing the best legal
service possible to our South Florida community. -Your primary
responsibility will be answering phones, providing excellent
customer service, and coordinating client intake. -We view this
position as vital to our growth as the premier criminal defense law
firm in South Florida.
Are you passionate about helping people? Can you listen to people's
stories and needs to help move them toward a decision that will
improve their lives? We're looking for someone whose kindness
lights up a client's day when they visit our offices; someone whose
smile and helpfulness can be heard across the phone lines; and
someone who is motivated by their desire to work in the legal
field.
Who Are We?
We are a rapidly growing criminal defense law firm in Fort
Lauderdale and Boca Raton. We help good people fight to preserve
their reputation and freedom when faced with criminal charges. We
are here to guide clients through the legal system, achieve
positive results, and help them build a better tomorrow.
We have a fast-paced practice and we rarely have "slow days." -We
attribute our reputation and growth to nearly 15 years of great
client service and dedicated loyal teamwork. We put a great deal of
emphasis on both within our office in order to offer an open and
positive work environment.
It is incredibly important to us that clients come out of an
extremely emotional process feeling that they had a legal team
behind them who really cared, fought for them, and gave them a
voice.
Who Should Apply?
The person we hire will know what it means to -build relationships
-- not just with clients and our team members, but with every
person who interacts with our firm. Law firms are driven far more
by relationship marketing than any other kind. Our Client Intake
Coordinator is the first point of contact for our firm and the
person we hire will value that responsibility and understand its
importance to the firm's growth. We have a culture of being tough,
self-starters who dedicate our time to helping others. If this
sounds like you, then you'll have success with us.
Benefits:
--- Health insurance available (firm pays 75% of the premium)
--- Paid court holidays off
--- Paid time off
--- You get to work with really cool people
--- 7.5% retirement plan contribution regardless of employee
contribution, eligibility after 6 months of employment
Responsibilities:
The person we hire will have -great time management skills. This
job will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person,
and scheduling appointments in a friendly and professional manner
(we consider ourselves the Ritz Carlton of Criminal Defense
lawyers)
--- Processing client intake paperwork in our case management
system
--- Oversee the smooth transition of new cases to the legal
team
--- Follow up with potential new clients who have not yet retained
the firm
--- Maintain a tracking system to monitor leads, new clients, and
referral sources
--- Treat a call or meeting at 4:30 on a Friday (or the weekend)
with the same care and compassion as one on a Monday morning
--- Convey confidence and show empathy to our new potential clients
who contact us by phone, web form, or live chat
--- Participate in weekly department meetings, and maintain KPIs,
data, and metrics
--- Assist in the collection of payments from clients
Qualifications:
--- Compassionate and empathetic personality
--- Accepting constructive criticism
--- Extreme attention to detail
--- Customer service experience
--- Ability to understand the sales process and how intake plays a
vital role in that process
--- Exceptional English speaking skills and communication
--- Fluent in Spanish is a must
--- Exceptional computer skills and the ability to learn new
software quickly
--- Must be a tough person who is curious and wants to get better
every day
--- Self-starter who takes initiative
About Company:
Benefits
-Completive pay based on your experience and background
-Health coverage
-Vacation days
-401(k) with guaranteed employer contribution
With offices in Fort Lauderdale, Boca Raton, and Sunrise, Rossen
Law Firm is a high-end criminal/DUI defense firm. With a team
litigating attorneys, Rossen's 600+ 5-star Google Reviews tell the
stories of a criminal defense law firm that truly puts its clients
first. Our firm operates on the EOS model and espouses its Core
Values: Open & Honest, Team First, Take Action, Work with Pride, &
Get to Yes. Come join us and discover what it means to work in a
better workplace towards a mission that matters.
Rossen Law Firm is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
law.
Keywords: Rossen Law Firm, Fort Lauderdale , Legal Intake Specialist, Legal , Fort Lauderdale, Florida
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here to apply!
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