Legal Client Intake Specialist
Company: Rossen Law Firm
Location: Fort Lauderdale
Posted on: May 14, 2022
Client Intake/Customer Service Coordinator for Growing Law
Our rapidly expanding criminal defense law firm is looking for the
next top talent to join a team devoted to providing the best legal
service possible to our South Florida community.--Your primary
responsibility will be answering phones, providing excellent
customer service, and coordinating client intake.--We view this
position as vital to our growth as the premier criminal defense law
firm in South Florida.
Are you passionate about helping people? Can you listen to people's
stories and needs to help move them toward a decision that will
improve their lives? We're looking for someone whose kindness
lights up a client's day when they visit our offices; someone whose
smile and helpfulness can be heard across the phone lines; and
someone who is motivated by their desire to work in the legal
Who Are We?
We are a rapidly growing criminal defense law firm in Fort
Lauderdale. We help good people fight to preserve their reputation
and freedom when faced with criminal charges. We are here to guide
clients through the legal system, achieve positive results, and
help them build a better tomorrow.
We have a fast-paced practice and we rarely have "slow days."--We
attribute our reputation and growth to nearly 15 years of great
client service and dedicated loyal teamwork. We put a great deal of
emphasis on both within our office in order to offer an open and
positive work environment.
It is incredibly important to us that clients come out of an
extremely emotional process feeling that they had a legal team
behind them who really cared, fought for them, and gave them a
Who Should Apply?
The person we hire will know what it means to--build
relationships--- not just with clients and our team members, but
with every person who interacts with our firm. Law firms are driven
far more by relationship marketing than any other kind. Our Client
Intake Coordinator is the first point of contact for our firm and
the person we hire will value that responsibility and understand
its importance to the firm's growth.
We need someone who truly understands what it means that everyone
accused of a crime is truly innocent until proven guilty in a court
of law. If you don't think criminal defense clients "get off based
on technicalities," then apply. We do not believe the constitution
is a technicality.
--- Health insurance available (firm pays 75% of the premium)
--- --Paid court holidays off
--- --401(k) paid by the firm
--- You get to work with really cool people
The person we hire will have great time management skills. This job
will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person,
and scheduling appointments in a friendly and professional
--- Processing client intake paperwork in our case management
--- Oversee the smooth transition of new cases to the legal
--- Follow up with potential new clients who have not yet retained
--- Maintain a tracking system to monitor leads, new clients, and
--- Treat a call or meeting at 4:30 on a Friday (or the weekend)
with the same care and compassion as one on Monday morning
--- Convey confidence and show empathy to our new potential clients
who contact us.
--- Compassionate and empathetic personality.
--- Extreme attention to detail
--- Customer service experience
--- Exceptional English speaking skills and communication
--- 2-5 years of work experience is required. This is not an
We are the largest Criminal and DUI defense law firm based out of
Fort Lauderdale with 15 employees and have ambitious plans for
growth. We also kick-butt in the courtroom and strive to give the
Disney Experience to our clients. Our 600+ 5 star reviews attest to
both the level of lawyering and relationships we build with our
clients. P.S. It involves never using the work "criminal" - we
simply don't believe in it. We stand by our motto - We're Here When
Bad Things Happen to Good People.
All inquiries will be kept confidential.
Rossen Law Firm is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
Keywords: Rossen Law Firm, Fort Lauderdale , Legal Client Intake Specialist, Legal , Fort Lauderdale, Florida
Didn't find what you're looking for? Search again!