Legal Client Intake Specialist

Company: Rossen Law Firm
Location: Fort Lauderdale
Posted on: May 14, 2022

Job Description:

Client Intake/Customer Service Coordinator for Growing Law Firm

Our rapidly expanding criminal defense law firm is looking for the next top talent to join a team devoted to providing the best legal service possible to our South Florida community.--Your primary responsibility will be answering phones, providing excellent customer service, and coordinating client intake.--We view this position as vital to our growth as the premier criminal defense law firm in South Florida.

Are you passionate about helping people? Can you listen to people's stories and needs to help move them toward a decision that will improve their lives? We're looking for someone whose kindness lights up a client's day when they visit our offices; someone whose smile and helpfulness can be heard across the phone lines; and someone who is motivated by their desire to work in the legal field.

Who Are We?

We are a rapidly growing criminal defense law firm in Fort Lauderdale. We help good people fight to preserve their reputation and freedom when faced with criminal charges. We are here to guide clients through the legal system, achieve positive results, and help them build a better tomorrow.

We have a fast-paced practice and we rarely have "slow days."--We attribute our reputation and growth to nearly 15 years of great client service and dedicated loyal teamwork. We put a great deal of emphasis on both within our office in order to offer an open and positive work environment.

It is incredibly important to us that clients come out of an extremely emotional process feeling that they had a legal team behind them who really cared, fought for them, and gave them a voice.

Who Should Apply?

The person we hire will know what it means to--build relationships--- not just with clients and our team members, but with every person who interacts with our firm. Law firms are driven far more by relationship marketing than any other kind. Our Client Intake Coordinator is the first point of contact for our firm and the person we hire will value that responsibility and understand its importance to the firm's growth.

We need someone who truly understands what it means that everyone accused of a crime is truly innocent until proven guilty in a court of law. If you don't think criminal defense clients "get off based on technicalities," then apply. We do not believe the constitution is a technicality.




Benefits:

--- Health insurance available (firm pays 75% of the premium)
--- --Paid court holidays off
--- --401(k) paid by the firm
--- You get to work with really cool people

Responsibilities:
The person we hire will have great time management skills. This job will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person, and scheduling appointments in a friendly and professional manner
--- Processing client intake paperwork in our case management system
--- Oversee the smooth transition of new cases to the legal team
--- Follow up with potential new clients who have not yet retained us
--- Maintain a tracking system to monitor leads, new clients, and referral sources
--- Treat a call or meeting at 4:30 on a Friday (or the weekend) with the same care and compassion as one on Monday morning
--- Convey confidence and show empathy to our new potential clients who contact us.

Qualifications:
--- Compassionate and empathetic personality.
--- Extreme attention to detail
--- Customer service experience
--- Exceptional English speaking skills and communication
--- 2-5 years of work experience is required. This is not an entry-level position

About Company:
We are the largest Criminal and DUI defense law firm based out of Fort Lauderdale with 15 employees and have ambitious plans for growth. We also kick-butt in the courtroom and strive to give the Disney Experience to our clients. Our 600+ 5 star reviews attest to both the level of lawyering and relationships we build with our clients. P.S. It involves never using the work "criminal" - we simply don't believe in it. We stand by our motto - We're Here When Bad Things Happen to Good People.



All inquiries will be kept confidential.



Rossen Law Firm is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Rossen Law Firm, Fort Lauderdale , Legal Client Intake Specialist, Legal , Fort Lauderdale, Florida