TECHNICAL SUPPORT ANALYST - Public Safety
Company: City of Fort Lauderdale, FL
Location: Fort Lauderdale
Posted on: August 3, 2022
Job Description:
POSITION SUMMARY The City of Fort Lauderdale employees possess a
passion for public service demonstrated by a high degree of
enthusiasm, self-reliance, and job proficiency. They effectively
convey the vision and mission of the organization and provide
excellent service and satisfaction to our internal and external
customers. Provides low to mid-level technical support installing,
configuring, and troubleshooting primarily public safety-related
City technology including but not limited to software, hardware,
mobile computing and communication devices, vehicle technology, and
video cameras/systems. NOTE: The duties of this position will
include all of those duties set forth in the official job
description. The City offers a wide variety of benefits to
employees. In addition to the competitive benefits package and
salary, the City participates in the Florida Retirement System
(FRS) which offers an investment option and a pension option, and
requires a 3% contribution from employees. New hires are
automatically enrolled in FRS. Say "Hello" to the City of Fort
Lauderdale and Say "Goodbye" to Your Student Loan! That's right!
Under the U.S. Department of Education's Public Service Loan
Forgiveness (PSLF) program, the remaining balance on your student
loan may be forgiven after you have made 120 qualifying monthly
payments while working full-time at the City of Fort Lauderdale!
Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness
for more information or to see if you qualify. This job
classification is in Management Category IV for benefits purposes,
which includes five (5) additional Management Vacation days per
calendar year and a monthly Employee Expense Allowance of
$120.00.This job classification is included within the bargaining
unit represented by Federation of Public Employees and therefore is
subject to the terms and conditions of the Collective Bargaining
Agreement between the City of Fort Lauderdale and Federation of
Public Employees.ESSENTIAL JOB FUNCTIONS Essential functions are
the basic job duties that an employee must be able to perform, with
or without reasonable accommodation. The list of essential
functions, as outlined herein, is intended to be representative of
the tasks performed within this classification. The omission of a
function does not preclude management from assigning essential
duties not listed herein if such duties relate to the position.
- Installs, configures, and troubleshoots desktop/laptop
operating systems, user software and hardware peripherals
- Responds to support requests submitted through help desk,
customer contact, and other support tiers or supervisor
assignments
- Investigates, diagnoses, and resolves problems for Level 1 and
Level 2 systems, database, network, mobile data, and security teams
before escalation
- Creates, updates, and deploys computer images, software, and
security application packages used to distribute and update
consistency throughout the corporate computing environment
- Stays current with new technology, applications, trending
strategies and innovations within the Information Technology
industry
- Assists with efforts in deploying new modules, interfaces, or
advanced features of existing technology systems. This may be
accomplished independently or by assisting other personnel.
- Serve on the 24-hour after hours support helpline on a
rotational basis
- Performs related work as required JOB REQUIREMENTS & WORK
ENVIRONMENT
- Associate's Degree in Computer Science, Information Technology,
or a related field. Additional qualifying work experience may be
substituted on a year-for-year basis for the required college
education.
- At least two (2) years of experience in administering and
supporting computer workstations, peripherals and associated
operating systems. A Bachelor's degree may substitute for one year
of the required experience.
- Possess or be able to obtain a valid State of Florida driver's
license within 30 days of hire.
- Depending on assigned division, experience with mobile data
technologies may be required. Special Requirements:
- This position requires Holiday, night and/or weekend work in
order to perform many duties.
- Employees in this class may be required to be on call for after
hours support and may be called in to work before, during, or after
public safety related emergencies.
- An in-depth pre-employment background check will be conducted
as part of the selection and onboarding process, as this position
is deemed security sensitive.Preferences:
- CompTIA A+, CompTIA Network+, and/or Microsoft MSCA
certifications
- Experience in supporting local government and public safety
technologies
- OS and software deployment experience Essential Employees: May
be required to work during a declared emergency. The employee's
Department Head will determine who will be required to work.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The
position involves medium physical demands, such as exerting up to
50 lbs. of force occasionally, and/or up to 20 lbs. of force
frequently, and/or up to 10 lbs. of force constantly to move
objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch,
crawl, reach, walk, push, pull, grasp, stand and/or access areas
where limited space is available.The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. WORKING
ENVIRONMENT: Work Environment Frequency Working in Designated
Environment Office or similar indoor environment Frequently or
Often Outdoor environment Sometimes Street environment (near moving
traffic) Sometimes Construction site Seldom or Never Confined Space
Seldom or Never In the community (homes, businesses, etc.) Seldom
or Never Lab Seldom or Never Warehouse environment Sometimes HOW TO
APPLY/ VETERAN INFORMATION Depending on the number of applicants
and the quality of their education and experience, the examination
may consist of one or more of the following tests: Evaluation of
Training and Experience, Oral Interview, Written Examination, or
other assessment method. Applicants must attain a minimum score of
70 in each part of the examination in order to qualify. All
successful applicants may be required to take a medical examination
and/or pass a drug screening prior to appointment.An eligible
veteran who enters an open-competitive examination shall receive
preference points added to the total passing score earned in the
examination as provided for in the Florida Statutes. To obtain
veteran's preference, candidates MUST submit a copy of separation
papers and the City of Fort Lauderdale's veteran's preference claim
form ( J204 ).Closing Date/Time: 8/18/2022 11:59 PM Eastern
Keywords: City of Fort Lauderdale, FL, Fort Lauderdale , TECHNICAL SUPPORT ANALYST - Public Safety, IT / Software / Systems , Fort Lauderdale, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...