PBX Operator
Company: Ocean Sky Hotel & Resort
Location: Fort Lauderdale
Posted on: May 16, 2022
Job Description:
Job DescriptionJob DescriptionTo direct phone calls to
appropriate personnel and assist all guests and associates in a
courteous and professional manner.Responsibilities
- Maintain regular attendance in compliance with Ocean Sky
standards, as required by scheduling which will vary according to
the needs of the resort.
- Answer all incoming phone calls to the resort using the proper
protocol, greetings and closings as determined by management.
- Take requests from guests or transfer to the appropriate
department and assuring requests for maintenance or repairs are
logged and promptly dispatched to the corresponding department
including following up with the guest regarding all concerns when
applicable.
- Demonstrate current knowledge of all key personnel and
departmental functions of the resort.
- Assist guests with telephone dialing instructions, or to dial
for them using all types of calls including, room to room, local,
long distance and/or international dialing using correct
protocol.
- Correctly and accurately log all wake-up calls. Perform wake-up
calls promptly and on time using appropriate greeting as determined
by management.
- To be thoroughly acquainted with the AM and PM checklist.
- Process guest check-outs according Standard Operating
Procedures.
- Be familiar with all systems and equipment as related to the
Front Desk
- Accommodate room changes expediently.
- Assist with billing inquiries and be knowledgeable of all
details
- Log all guest requests, service deficiencies, and work
orders.
- Be thoroughly knowledgeable of all Front Office and PBX Moments
of Service scenarios, emergency procedures and execute to
standard.
- Be familiar with all hotel amenities
- Be familiar with all hotel facilities
- Assist management with miscellaneous front office tasks
including but not limited to; organizing, filing, and delivering
requested items to guests.Qualifications
- Ability to clearly and professionally communicate both verbally
and in writing in English with guests, management and co-workers,
both in person and by telephone.
- Ability to accurately and efficiently input information into
computer systems.
- Ability to work cohesively with co-workers both within and
outside of your department.
- Ability to multitask, prioritize, organize and follow up.
- Previous customer service experience and cashiering is
preferred.
- Must be able to work a flexible schedule and willingness to
work nights, weekends, and holidays.
Keywords: Ocean Sky Hotel & Resort, Fort Lauderdale , PBX Operator, IT / Software / Systems , Fort Lauderdale, Florida
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