Technical Client Success Specialist - Onsite / Ft. Lauderdale, FL

Company: Stellantis
Location: Fort Lauderdale
Posted on: May 15, 2022

Job Description:

Free2move (F2M) is the Global Mobility Brand of the Stellantis Group and aims to build on the Group's Mobility Strategy. F2M has a medium sized operation in Europe with about 200 employees and is currently expanding in North America. The company is focused on three business segments (1) Deployed Mobility Offers -- both B2C and B2B (2) Software as a Service/Fleet Data Services and (3) Data as a Service.F2M is a subsidiary of Stellantis and therefore follows a separate Compensation & Benefits structure to that of Stellantis.

Free2Move is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.Salary : Commensurate with experience

Benefits and Additional Compensation:Bonus Compensation Gym or E-Sport Stipend Phone and Internet Stipend Generous Paid Time Off Policy -- 15 Days per Year Lots of Holidays Off! -- 10 Total Paid Holidays

As a Technical Client Success Specialist, you will become the trusted product technical advisor to our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty. In this role you will be the operational support to our clients and field team. Analyzing data constantly, you build and adapt actions and training to a network of 150 to 200 customers each with a fleet of several hundred vehicles. The ideal candidate will possess a background in data driven operations management involving daily interactions with operational teams in the field. This role will start out as Part-Time, with up to 30 hours per week on-site. The goal of this role is to be an entry point into our organization as we grow our presence in the North American market, with a career progression into a Full-Time role. This is an excellent opportunity to get your foot-in-the-door at a transportation technology start-up with a global footprint. We are aggressively expanding our operations and workforce in the United States and are looking for growth minded individuals to join our team.

Main duties and responsibilities:You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilitiesUse your technical and product expertise to leverage product value, product usage expansion and generate new use cases Identify key technical strategies that will unlock business value and a quick and agile delivery for clients Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer Analyze performance data of our agencies and product lines, including producing and presenting reports/KPI's to leadership Assist in the creation of web-based and in-person training materials to best support our clients and Mobility teams Conduct remote training and advisory support of our SAAS solutions and tools to our clients nationwide Work with customers to increase the utilization of the F2M platform and its modules to optimize mutual revenue and profit generating activities

Keywords: Stellantis, Fort Lauderdale , Technical Client Success Specialist - Onsite / Ft. Lauderdale, FL, IT / Software / Systems , Fort Lauderdale, Florida