Relationship Manager [Technical Account Manager]
Company: ProMedical IT
Location: Fort Lauderdale
Posted on: May 15, 2022
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Job Description:
Job Description Company Profile Our company primarily
specializes in Healthcare IT Network Solutions, EMR Integration, IT
Management, Paperless Practice Solutions, Office Telephony and
Practice Security services. Our goal is to create an environment
for our clients, in which networks run reliably, sensitive data is
protected, and paper usage is reduced, while remaining in
compliance with government and industry regulations. In this light,
our team enjoys pushing technical boundaries, crossing technical
frontiers unexplored and most importantly having fun while doing
it. Our company culture is energetic, hard-working, and
collaborative. We hope you choose to join our growing family and be
part of a movement that helps ensure patients receive the quality
healthcare they deserve. Hi Candidates We're seeking a highly
motivated, customer-focused, diligent, and team-oriented
Relationship Manager. This is a technical, customer service
position supporting our clients in their post on-boarding
relationship. This individual will be part of an exciting, growing
team and will help strengthen our IT service delivery operation,
customer service program(s) and engagement capabilities. As a
Relationship Manager, you should be IT savvy, able to explain
technical details and requirements to a non-technical audience. You
should also be results-driven and aspire to achieve specific goals
both company and personal. Ultimately, you should be able to
provide technical, product and business knowledge to support the
pre and post sales process, and IT service delivery lifecycle all
while strengthening customer relationships. Scope The Relationship
Manager encompasses all technical and coordinative aspects of our
customer relationships in support of the IT lifecycle. Working
closely with the company---s engineering teams and client services
teams, this role is essential to drive customer satisfaction and to
meet company service standards. What You---ll Do Work customer
requests to the point of solution and resolution. Ensure delivery
of client requirements in a timely manner with effective
communication. Present and sell company products and services to
new and existing customers. Reach agreed upon inside sales targets
Set follow-up appointments to keep customers aware of latest
developments and company updates. Create customer facing sales and
training material. Perform training and tutorial calls with
customers. Maintain and share a deep knowledge base for IT
management and support in addition to ancillary products and
capabilities. Partner inter-departmentally to ensure those projects
are delivered on time, accurately, well-tested, and stable.
Effectively assist technical units to support customer IT
infrastructure needs such that company standards and expectations
are met. Obtain subject matter expertise in the area being managed.
Assist in advancing team standards, policies and procedures and
work to achieve them. Ensure that required knowledge is obtained to
maximize use of existing and perspective technology. Keep internal
stakeholders apprised as to the status of key accounts, initiatives
and customer feedback. Provide metrics, reports and communicate
progress to leadership. Participate in the enforcement of the
technical standards for data, systems, network, and voice
environments. Establish working relationships with others in the
department, collaborating on new technology needs or expanded uses
for existing technologies to increase functionality or efficiency.
Participate in and ensure that related technology and application
documentation is developed and maintained. Maintain a high level of
technical and customer service competence; assist co-workers in
resolving complex problems and work with customers to ensure
solutions are satisfactory. Performs additional job duties as
required. Build long lasting rapport with clients. Required to be
available in case of urgent client matters. Job Requirements MSP
experience highly preferred. Bachelor---s Degree or equivalent work
experience and/or certifications. A minimum 3 year---s technical
experience providing, managing, or supporting of a medium to large
multi-location organization. Experience in SaaS platform technical
management strongly preferred. Strong negotiation skills. Strong
customer skills. Deadline and detail-oriented. Previous experience
in sales, customer service or other related fields. Familiarity
with CRM platforms. Has good working knowledge of IT functions and
business units. Has strong knowledge in technical policies and
practices. General knowledge of healthcare industry preferred.
Translates the company---s IT strategy into action. A, Network or
other equivalent certifications are strongly desired or equal work
experience a must. Office 365 usage and licensing experience
preferred. Vendor management experience preferred. General
knowledge of wireless technologies, including wireless access
points and wireless protocols. Strong understanding of WAN and
ISP---s. General knowledge storage protocols such as NAS is highly
preferred. General knowledge of TCP/IP, DNS, DHCP, SMTP, VPN, and
related concepts a must. General knowledge of various Microsoft
technologies such as Server OS---s, Windows Endpoint OS---s,
software licensing and Mac OS a plus. Knowledge of basic network
security, i.e. anti-virus, firewalls, authentication, and
encryption technology. General experience with routers, servers,
backup, switching, wireless technologies. Basic understanding of
VOIP infrastructure concepts. Experience with upgrading system
hardware such as RAM, CPU, PCIe cards, hard drives, rack systems,
cable termination and cable management. Knowledge of Microsoft
Visio or equivalent for diagram creation. Experience with service
desk and ticketing systems required. General knowledge of these
platform functions is sufficient. On-site customer site work
experience. Strong technical writing and documentation abilities.
Language Skills Ability to read and interpret documents such as
safety rules, operating and maintenance instructions and procedure
manuals. Mathematical Skills Ability to add, subtract, multiply,
and divide in all units of measure, using whole numbers, common
fractions, and decimals. Reasoning Ability Ability to carry out
instruction furnished in written, oral or diagram form.
Certificates, Licenses, Registrations Valid Driver---s License
Ability to travel with 40% availability Reliable Transportation
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. Ability
to hear, understand, and respond appropriately to verbal requests
made in person and over the telephone. Sitting sixty percent of the
day. Ability to respond verbally in an understandable, professional
manner in person and over the telephone. Manual dexterity to input
data into the computer. Ability to stoop and bend. Ability to
lift-up to 30-40 lbs. Company Description Our company primarily
specializes in Medical IT Network Solutions, EMR Integration, IT
Management, Paperless Practice Solutions, Office Telephony and
Practice Security services. Our goal is to create an environment
for our clients, in which networks run reliably, sensitive data is
protected, and paper usage is reduced, while remaining in
compliance with government and industry regulations. In this light,
our team enjoys pushing technical boundaries, crossing frontiers
unexplored and most importantly having fun while doing it. Our
company culture is energetic, hardworking and collaborative. We
hope you choose to join our growing family and be part of a
movement that helps ensure patients receive the quality healthcare
they deserve.
Keywords: ProMedical IT, Fort Lauderdale , Relationship Manager [Technical Account Manager], IT / Software / Systems , Fort Lauderdale, Florida
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