Relationship Manager [Technical Account Manager]

Company: ProMedical IT
Location: Fort Lauderdale
Posted on: May 15, 2022

Job Description:

Job Description Company Profile Our company primarily specializes in Healthcare IT Network Solutions, EMR Integration, IT Management, Paperless Practice Solutions, Office Telephony and Practice Security services. Our goal is to create an environment for our clients, in which networks run reliably, sensitive data is protected, and paper usage is reduced, while remaining in compliance with government and industry regulations. In this light, our team enjoys pushing technical boundaries, crossing technical frontiers unexplored and most importantly having fun while doing it. Our company culture is energetic, hard-working, and collaborative. We hope you choose to join our growing family and be part of a movement that helps ensure patients receive the quality healthcare they deserve. Hi Candidates We're seeking a highly motivated, customer-focused, diligent, and team-oriented Relationship Manager. This is a technical, customer service position supporting our clients in their post on-boarding relationship. This individual will be part of an exciting, growing team and will help strengthen our IT service delivery operation, customer service program(s) and engagement capabilities. As a Relationship Manager, you should be IT savvy, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals both company and personal. Ultimately, you should be able to provide technical, product and business knowledge to support the pre and post sales process, and IT service delivery lifecycle all while strengthening customer relationships. Scope The Relationship Manager encompasses all technical and coordinative aspects of our customer relationships in support of the IT lifecycle. Working closely with the company---s engineering teams and client services teams, this role is essential to drive customer satisfaction and to meet company service standards. What You---ll Do Work customer requests to the point of solution and resolution. Ensure delivery of client requirements in a timely manner with effective communication. Present and sell company products and services to new and existing customers. Reach agreed upon inside sales targets Set follow-up appointments to keep customers aware of latest developments and company updates. Create customer facing sales and training material. Perform training and tutorial calls with customers. Maintain and share a deep knowledge base for IT management and support in addition to ancillary products and capabilities. Partner inter-departmentally to ensure those projects are delivered on time, accurately, well-tested, and stable. Effectively assist technical units to support customer IT infrastructure needs such that company standards and expectations are met. Obtain subject matter expertise in the area being managed. Assist in advancing team standards, policies and procedures and work to achieve them. Ensure that required knowledge is obtained to maximize use of existing and perspective technology. Keep internal stakeholders apprised as to the status of key accounts, initiatives and customer feedback. Provide metrics, reports and communicate progress to leadership. Participate in the enforcement of the technical standards for data, systems, network, and voice environments. Establish working relationships with others in the department, collaborating on new technology needs or expanded uses for existing technologies to increase functionality or efficiency. Participate in and ensure that related technology and application documentation is developed and maintained. Maintain a high level of technical and customer service competence; assist co-workers in resolving complex problems and work with customers to ensure solutions are satisfactory. Performs additional job duties as required. Build long lasting rapport with clients. Required to be available in case of urgent client matters. Job Requirements MSP experience highly preferred. Bachelor---s Degree or equivalent work experience and/or certifications. A minimum 3 year---s technical experience providing, managing, or supporting of a medium to large multi-location organization. Experience in SaaS platform technical management strongly preferred. Strong negotiation skills. Strong customer skills. Deadline and detail-oriented. Previous experience in sales, customer service or other related fields. Familiarity with CRM platforms. Has good working knowledge of IT functions and business units. Has strong knowledge in technical policies and practices. General knowledge of healthcare industry preferred. Translates the company---s IT strategy into action. A, Network or other equivalent certifications are strongly desired or equal work experience a must. Office 365 usage and licensing experience preferred. Vendor management experience preferred. General knowledge of wireless technologies, including wireless access points and wireless protocols. Strong understanding of WAN and ISP---s. General knowledge storage protocols such as NAS is highly preferred. General knowledge of TCP/IP, DNS, DHCP, SMTP, VPN, and related concepts a must. General knowledge of various Microsoft technologies such as Server OS---s, Windows Endpoint OS---s, software licensing and Mac OS a plus. Knowledge of basic network security, i.e. anti-virus, firewalls, authentication, and encryption technology. General experience with routers, servers, backup, switching, wireless technologies. Basic understanding of VOIP infrastructure concepts. Experience with upgrading system hardware such as RAM, CPU, PCIe cards, hard drives, rack systems, cable termination and cable management. Knowledge of Microsoft Visio or equivalent for diagram creation. Experience with service desk and ticketing systems required. General knowledge of these platform functions is sufficient. On-site customer site work experience. Strong technical writing and documentation abilities. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to carry out instruction furnished in written, oral or diagram form. Certificates, Licenses, Registrations Valid Driver---s License Ability to travel with 40% availability Reliable Transportation Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Sitting sixty percent of the day. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Manual dexterity to input data into the computer. Ability to stoop and bend. Ability to lift-up to 30-40 lbs. Company Description Our company primarily specializes in Medical IT Network Solutions, EMR Integration, IT Management, Paperless Practice Solutions, Office Telephony and Practice Security services. Our goal is to create an environment for our clients, in which networks run reliably, sensitive data is protected, and paper usage is reduced, while remaining in compliance with government and industry regulations. In this light, our team enjoys pushing technical boundaries, crossing frontiers unexplored and most importantly having fun while doing it. Our company culture is energetic, hardworking and collaborative. We hope you choose to join our growing family and be part of a movement that helps ensure patients receive the quality healthcare they deserve.

Keywords: ProMedical IT, Fort Lauderdale , Relationship Manager [Technical Account Manager], IT / Software / Systems , Fort Lauderdale, Florida