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IT Technical Support Engineer

Company: EMCOR Group Inc.
Location: Fort Lauderdale
Posted on: May 13, 2022

Job Description:

Hill York Service Company
Hill York Service Company, LLC
2125 S. Andrews Avenue
Fort Lauderdale, FL 33316, USA
Hill York Service Company
Hill York Service Company, LLC
2125 S. Andrews Avenue
Fort Lauderdale, FL 33316, USA
A full-service commercial air conditioning company, Hill York provides system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities to new plateaus of indoor comfort and energy efficiency.Every day our team of Comfort Champions fans out across the state, sharing their knowledge and mobilizing resources to help make life more comfortable. In hospitals and medical centers. On college and university campuses. At government buildings, performing arts venues, and fitness clubs. We do it by taking maintenance off the hands of building owners with smart technology and remote monitoring. We do it by crafting self-funding energy conservation programs that give tight operating budgets new vitality. And we do it by making our comprehensive services a catalyst for creating sustainable environments where people, productivity and prosperity thrive.That's Hill York at work: Combining a pioneering history and industry-leading service and innovation to benefit a new generation of Florida customers. -Job Summary:The Technical Support Engineer will provide the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support that benefit the Company.IT Technical Support Engineer Duties and Responsibilities: -

  • Support approximately 200+ users, 50 Groups, and 50 GPOs in an Active Directory 2019 Domain.
  • Manage user provisioning and termination operations.
  • Provide direct user support for reported information technology issues and problems.
  • Quickly and accurately determine incident scope and impact.
  • Escalate problems as required.
  • Track issues to resolution and provide appropriate categorization and closure details.
  • Manage user authentication processes including password resets and token certificates.
  • Follow company policies to ensure integrity of the network, server/workstation deployment, and security.
  • Utilize and contribute to the design and maintenance of the service workflow process, system, and
    documentation.
  • Update the internal and user facing knowledge base with issue resolution details.
  • Maintain user access standards, including data rights, application permissions and group membership.
  • Support corporate managed devices including computers, laptops, tablets, smartphones and applications.
  • Support/train employees on Office Applications.
  • Provide Email support in an Outlook/Exchange online environment.
  • Educate employees on technical topics as needed.
  • Perform daily review of and respond to Carbon Black EDR/antivirus alerts in a timely manner.
  • Maintain asset database and produce reports for quarterly inventory review.
  • Mobile device support of approximately 260 Apple smartphones and tablets.
  • Perform mobile phone number changes, SIM swaps, IMEI and Device info updates on vendor portal.
  • Maintain network printers and resolve printing issues.
  • Troubleshoot Citrix Cloud, Storefront, VDA's and Applications.
  • Troubleshoot and manage VOIP platform including Extension, Mailbox, Call Tree, Desktop Phone.
  • Perform Basic Windows Server Administration (2019) functions.
  • Troubleshoot and Manage ASP websites on an IIS server
  • Troubleshoot vmWare ESXI Hosts
  • Server Performance Monitoring.
  • Assist with patching and testing of all servers and software.
  • Tier 1 support of Lan/Wan, Wi-Fi, circuit management and outage resolution with escalation to Engineering.
  • Tier 1 support of Dynamics GP 2018, Key2Act Signature 2018, MobileTech 8.5 and 3rd party integrations with
    escalation path to Engineering.
  • Tier 1 support of Microsoft Dynamics CRM on premise deployment with escalation to Engineering.Qualifications:
    • Minimum 3 years' experience performing similar role
    • Moderate knowledge and experience working with Windows Server 2019
    • Moderate knowledge and experience supporting websites on IIS server.
    • Moderate knowledge and experience with MS Active Directory
    • Basic knowledge and experience working with MS SQL
    • Basic knowledge of networking. IP Addressing, Ethernet Switching, VLAN's and Spanning Tree, Routing, VPN.
    • Successful track record in dynamic roles
    • Experience supporting an ERP solution and a solid understanding of financial accounting is helpful
    • Experience with MS Dynamics CRM is helpful
    • Strong interpersonal skills
    • Strong problem-solving skills
    • Ability to prioritize multiple items/competing priorities
    • Ability to manage workload independently, or manage daily workload with minimal guidance
    • Actively expanding their scope of knowledge by learning about software and other related itemsWe offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledQualificationsSkillsBehaviors: Motivations:EducationExperienceRequired3 years: IT Technical Support Licenses & Certifications Powered by UKG

Keywords: EMCOR Group Inc., Fort Lauderdale , IT Technical Support Engineer, IT / Software / Systems , Fort Lauderdale, Florida

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