IT Technical Support Engineer
Company: EMCOR Group Inc.
Location: Fort Lauderdale
Posted on: May 13, 2022
Job Description:
Hill York Service Company
Hill York Service Company, LLC
2125 S. Andrews Avenue
Fort Lauderdale, FL 33316, USA
Hill York Service Company
Hill York Service Company, LLC
2125 S. Andrews Avenue
Fort Lauderdale, FL 33316, USA
A full-service commercial air conditioning company, Hill York
provides system maintenance, service, repairs, energy solutions and
installation for a wide range of heating, cooling and ventilation
systems. Since designing and installing the first air conditioning
systems in Miami Beach hotels after World War II, Hill York has
played a key role in leading Florida facilities to new plateaus of
indoor comfort and energy efficiency.Every day our team of Comfort
Champions fans out across the state, sharing their knowledge and
mobilizing resources to help make life more comfortable. In
hospitals and medical centers. On college and university campuses.
At government buildings, performing arts venues, and fitness clubs.
We do it by taking maintenance off the hands of building owners
with smart technology and remote monitoring. We do it by crafting
self-funding energy conservation programs that give tight operating
budgets new vitality. And we do it by making our comprehensive
services a catalyst for creating sustainable environments where
people, productivity and prosperity thrive.That's Hill York at
work: Combining a pioneering history and industry-leading service
and innovation to benefit a new generation of Florida customers.
-Job Summary:The Technical Support Engineer will provide the
business knowledge and technical skills to implement technical
strategies, evaluate products and provide a superior level of
technical support that benefit the Company.IT Technical Support
Engineer Duties and Responsibilities: -
- Support approximately 200+ users, 50 Groups, and 50 GPOs in an
Active Directory 2019 Domain.
- Manage user provisioning and termination operations.
- Provide direct user support for reported information technology
issues and problems.
- Quickly and accurately determine incident scope and
impact.
- Escalate problems as required.
- Track issues to resolution and provide appropriate
categorization and closure details.
- Manage user authentication processes including password resets
and token certificates.
- Follow company policies to ensure integrity of the network,
server/workstation deployment, and security.
- Utilize and contribute to the design and maintenance of the
service workflow process, system, and
documentation.
- Update the internal and user facing knowledge base with issue
resolution details.
- Maintain user access standards, including data rights,
application permissions and group membership.
- Support corporate managed devices including computers, laptops,
tablets, smartphones and applications.
- Support/train employees on Office Applications.
- Provide Email support in an Outlook/Exchange online
environment.
- Educate employees on technical topics as needed.
- Perform daily review of and respond to Carbon Black
EDR/antivirus alerts in a timely manner.
- Maintain asset database and produce reports for quarterly
inventory review.
- Mobile device support of approximately 260 Apple smartphones
and tablets.
- Perform mobile phone number changes, SIM swaps, IMEI and Device
info updates on vendor portal.
- Maintain network printers and resolve printing issues.
- Troubleshoot Citrix Cloud, Storefront, VDA's and
Applications.
- Troubleshoot and manage VOIP platform including Extension,
Mailbox, Call Tree, Desktop Phone.
- Perform Basic Windows Server Administration (2019)
functions.
- Troubleshoot and Manage ASP websites on an IIS server
- Troubleshoot vmWare ESXI Hosts
- Server Performance Monitoring.
- Assist with patching and testing of all servers and
software.
- Tier 1 support of Lan/Wan, Wi-Fi, circuit management and outage
resolution with escalation to Engineering.
- Tier 1 support of Dynamics GP 2018, Key2Act Signature 2018,
MobileTech 8.5 and 3rd party integrations with
escalation path to Engineering.
- Tier 1 support of Microsoft Dynamics CRM on premise deployment
with escalation to Engineering.Qualifications:
- Minimum 3 years' experience performing similar role
- Moderate knowledge and experience working with Windows Server
2019
- Moderate knowledge and experience supporting websites on IIS
server.
- Moderate knowledge and experience with MS Active Directory
- Basic knowledge and experience working with MS SQL
- Basic knowledge of networking. IP Addressing, Ethernet
Switching, VLAN's and Spanning Tree, Routing, VPN.
- Successful track record in dynamic roles
- Experience supporting an ERP solution and a solid understanding
of financial accounting is helpful
- Experience with MS Dynamics CRM is helpful
- Strong interpersonal skills
- Strong problem-solving skills
- Ability to prioritize multiple items/competing priorities
- Ability to manage workload independently, or manage daily
workload with minimal guidance
- Actively expanding their scope of knowledge by learning about
software and other related itemsWe offer our employees a
competitive salary and comprehensive benefits package and are
always looking for individuals with the talent and skills required
to contribute to our continued growth and success. Equal
Opportunity
Employer/Veterans/DisabledQualificationsSkillsBehaviors:
Motivations:EducationExperienceRequired3 years: IT Technical
Support Licenses & Certifications Powered by UKG
Keywords: EMCOR Group Inc., Fort Lauderdale , IT Technical Support Engineer, IT / Software / Systems , Fort Lauderdale, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...