Call Center Supervisor
Location: Fort Lauderdale
Posted on: February 25, 2021
|
|
Job Description:
Supervises all Call Center Performance and Client Service Rep
?including all functions associated with the call center.
Monitors the performance of assigned staff.
Provides feedback and coaching to staff to improve performance.
Assists staff in responding to calls and answering escalated calls
when needed.
Ensures staff effectively communicates with clients and with
applicant families.
Provides and recommends ongoing training and support to staff.
Ensures staff maintains updated knowledge of the unit's program and
technology.
Monitors and meets all standards established for this position as
outlined in the attached performance criteria
Performs other duties as may be assigned by management.
The Ideal Candidate will Possess the Following Additional Education
and Experience:
Bachelor's degree from an accredited college or university, or
one-to-three years call center supervisory experience in a health
or social services field
Education Required: Associates degree or equivalent experience
Education Preferred: Bachelors Degree from an accredited college or
university
Technical Skills / Knowledge Required: Proficient in Microsoft
Office (Word and Excel)
Subject Matter Expertise/Experience Required: Two years of
supervisory or related experience
Subject Matter Expertise/Experience Preferred: Two to five years of
supervisory experience in related area
Personal/Soft Skills: Excellent organizational, interpersonal,
verbal, and written communication skills, ability to perform
comfortably in a fast-paced, deadline oriented work environment,
ability to successfully execute many complex tasks simultaneously,
attention to detail, and ability to work as a team member, as well
as independently.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Fort Lauderdale , Call Center Supervisor, IT / Software / Systems , Fort Lauderdale, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsSenior Software Engineer, Repositories, Pull Requests, & Codespaces Description: GitHub is changing the way the world builds software, and we want you to help build GitHub. We're looking for a software engineer to join a passionate, collaborative, distributed group of engineers on (more...) Company: GitHub Location: Miami Posted on: 03/4/2021 Oracle HCM Cloud Experienced Associate Description: A career within PwC's Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business (more...) Company: PwC Location: Miami Posted on: 03/4/2021 Mobile Notary / Nationwide / Flexible Schedule / Earn A 6-Figure Income Description: Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is looking for someone to fill the position of a Lead Loan Coordinator to work in a telecommute capacity in the U.S. The Lead (more...) Company: Certified Mobile Notary Service Location: Miami Posted on: 03/4/2021 Software Engineer - Back End Description: Software Engineer Back End Location: MiamiWho You'll Work ForREEF's mission is to connect the world to your block.We transform underutilized urban spaces into neighborhood hubs that connect people to (more...) Company: REEF Location: Miami Posted on: 03/4/2021 Hotel Maintenance Engineer/TECH Description: The ideal candidate to apply is an individual passionate about service and driven by growth: Additionally, s/he must enjoy working in a fast-paced, demanding-yet exciting environment. Read on for more (more...) Company: Concord Hospitality Location: West Palm Beach Posted on: 03/4/2021 Outsystems Developer Description: Outsystems Lead Developer-- 1691Position Summary:The Outsystems Lead Developer will be responsible of leading local and offshore developers in the development of web and mobile applications for the largest (more...) Company: Ranger Technical Resources Location: Dania Posted on: 03/4/2021 IT Project Manager/ Scrum Master Description: Publicly-traded market leading baked goods company seeks an experienced IT PM/ Scrum Manager to join our growing team This Jobot Job is hosted by: Kevin MartinoAre you a fit Easy Apply now by clicking (more...) Company: Jobot Location: Miami Posted on: 03/4/2021 Senior Software Engineer, JavaScript - Back End/Full Stack (Work Remotely from anywhere Description: About UsWe work with our clients to revolutionize their industry through engineering, innovation and design while also advocating for a positive social impact. We are a dynamic, performance-driven and (more...) Company: Agnos Inc. Location: Miami Posted on: 03/4/2021 Technical Software Architect Description: RESPONSIBILITIES:Kforce has a client seeking a Technical Software Architect in Miami, FL. br br Responsibilities: Developing the Architecture of the Client's solutions Utilize design patterns unit (more...) Company: Kforce Technology Staffing Location: Miami Posted on: 03/4/2021 Bellman Description: The ideal individual will be able to professionally and expertly, meet and exceed the expectations of our guests by providing unparalleled experiences as the door-keepers of the property. An absolute (more...) Company: Concord Hospitality Location: West Palm Beach Posted on: 03/4/2021 |