FortLauderdaleRecruiter Since 2001
the smart solution for Fort Lauderdale jobs

Call Center Supervisor

Location: Fort Lauderdale
Posted on: September 10, 2020

Job Description:

Supervises all Call Center Performance and Client Service Rep ?including all functions associated with the call center.


Monitors the performance of assigned staff.


Provides feedback and coaching to staff to improve performance.


Assists staff in responding to calls and answering escalated calls when needed.


Ensures staff effectively communicates with clients and with applicant families.


Provides and recommends ongoing training and support to staff.


Ensures staff maintains updated knowledge of the unit's program and technology.


Monitors and meets all standards established for this position as outlined in the attached performance criteria


Performs other duties as may be assigned by management.




The Ideal Candidate will Possess the Following Additional Education and Experience:



Bachelor's degree from an accredited college or university, or one-to-three years call center supervisory experience in a health or social services field



Education Required: Associates degree or equivalent experience


Education Preferred: Bachelors Degree from an accredited college or university



Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)



Subject Matter Expertise/Experience Required: Two years of supervisory or related experience


Subject Matter Expertise/Experience Preferred: Two to five years of supervisory experience in related area



Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, attention to detail, and ability to work as a team member, as well as independently.



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fort Lauderdale , Call Center Supervisor, IT / Software / Systems , Fort Lauderdale, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Mobile Notary / General Notary Work
Description: It's Time for a Career Change Job Role: Mobile Notary Signing Agent Event: Certified Mobile Notary Service certifiedmobilenotaryservice.com - Basic Notary Signing Agent Online Training Webinar / Learn (more...)
Company: Certified Mobile Notary Service
Location: Fort Lauderdale
Posted on: 09/28/2020

Shopify Developer - Full Time
Description: Description: br Pr.business is a digital marketing agency headquartered in Boca Raton, Florida. We're a passionate and committed group from all over the world, coming together to help small to medium (more...)
Company: pr.business
Location: Boca Raton
Posted on: 09/28/2020

Scrum Master-Miami, FL
Description: Scrum MasterLocation: Miami, FLDuration: 06 Months plusRate: DOE--US Citizens and Green Cards Only.--Qualifications: Bachelor's degree
Company: Georgia IT Inc.
Location: Miami
Posted on: 09/28/2020


Mobile Notary Public / Work From Home
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. We currently have an exciting opportunity for Notary Publics in all 50 states looking for (more...)
Company: Certified Mobile Notary Service
Location: Miami
Posted on: 09/28/2020

Phlebotomist Mobile
Description: NMS Management / ExamOne a Quest Diagnostics is looking for a Mobile EXAMINER. On-Call and At-Will Flexibility You will choose the days and hours you wish to work and the areas you wish to work in. (more...)
Company: NMS Management Services, Inc.
Location: Fort Lauderdale
Posted on: 09/28/2020

Sr. Software Engineer (.NET Core)
Description: Looking for a great place to work where professional and personal growth are encouraged and promoted Looking for a place where you can have impact either by bringing heavily used systems into the modern (more...)
Company: Assurant General Insurance Limited
Location: Miami
Posted on: 09/28/2020

SAP ISU FICA Lead
Description: SAP ISU FICA LeadJuno Beach FL1 Year. Job DescriptionSAP ISU Device Management DM Lead Techno ndash Functional middot 7 Overall Experience in SAP Utilities . Minimum of 4-6 years of experience implementing (more...)
Company: Systel,Inc.
Location: North Palm Beach
Posted on: 09/29/2020

Xamarin Developer(C2H)
Description: Title Xamarin Developer Location Miami, FL Duration 12 Months Senior Developer
Company: Amzur Technologies, Inc.
Location: Miami
Posted on: 09/28/2020

Certified Mobile Notary Service
Description: Be your own boss and work from home There simply is no better choice for a loan signing company Our clients include title and escrow companies, financial institutions, mortgage brokers, real estate
Company: Certified Mobile Notary Service
Location: Boca Raton
Posted on: 09/28/2020

Java Diversity
Description: Immediate interview... Title Java Java 78, JavaScript
Company: HeadStream Inc
Location: Fort Lauderdale
Posted on: 09/29/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Lauderdale RSS job feeds