Epic Principal Trainer - MST Build Specialist

Company: University of Miami
Location: Miami
Posted on: June 1, 2025

Job Description:

Epic Principal Trainer - MST Build SpecialistApply locations Miami, FL time type Full time posted on Posted 2 Days Ago job requisition id R100084888The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Principal Trainer - MST Build Specialist.The Epic Principal Trainer - MST Build Specialist supports the University's clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members. The incumbent assumes responsibility for training environment build, e-learning module design and production, training delivery and exercises, curriculum development, manual creation and revision, and promotion of patient safety by reinforcing appropriate system usage in the delivery of robust patient-centered care. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth's policies, procedures, and business operations.Core Responsibilities:

• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
• Provides end-user training on the various clinical systems' applications supported by the IT Training department.
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
• Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work.
• Participates in application testing, simulations, and go-live activities, including production.
• Collaborates with analysts on application changes and new features to develop training strategies.
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Analyzes, designs, builds, tests, and troubleshoots application and technical issues related to training environments (MST).
• Participates in on-call scheduling as required.
• Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:As an Epic Principal Trainer - MST Build Specialist, you will report to the Senior Manager of the group and will be responsible for:
  • Providing oversight and leadership to Credentialed Trainers on the training team.
  • Assisting Epic Lead Trainer with the MST development across the Epic training team.
  • Leading the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training.
  • Collaborating with key stakeholders, end-users, and training team members to optimize the training experience.
  • Serving as a primary support contact for training end-users.
  • Leading all phases of training maintenance and execution.
  • Leading the analysis of new training releases and validating the impacts to the workflow.
  • Leading the identification and troubleshooting of issues that arise and guiding the team to resolve them.
  • Supporting junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations.
  • Collaborating with analysts on training changes to ensure optimal execution and maintenance of training strategies.
  • Reviewing, building, testing, and assisting lead trainer with managing and troubleshooting technical issues related to training environments (MST).
  • Working with stakeholders, business community, and end users to ensure training meets UHealth's business/clinical needs.
  • Maintaining regular communication with team members, including participating in 1:1 and weekly team meetings.
  • Reviewing the status of training rollouts and issues on an ongoing basis with leadership.
  • Participating in an On-Call schedule on a rotational basis to provide end-user support and address urgent issues as needed.
  • Becoming knowledgeable about UHealth's policies, procedures, and business operations.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS:
    • Bachelor's degree in relevant field.
    • EpicCare Ambulatory Certifications preferred.
    • Minimum 3 years of relevant experience, preferably in healthcare or healthcare-related organization.
    • Familiarity with physician practices' workflows, hospital outpatient departments, and patient experiences within your organization.
    • Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical.
    • Familiarity with case or care management workflows and wellness programs preferred.
    • Familiarity with or background in quality reporting initiatives such as PQRS, ACOs/MSSP, and MU preferred.
    • Familiarity with health plan concepts and workflows preferred.
    • Extensive understanding of the Epic Master Training Environment build preferred.
    • Skill and experience in adult education preferred.
    • Ability to communicate effectively in both oral and written form.
    • Ability to maintain effective interpersonal relationships.
    • Ability to recognize, analyze, and solve a variety of problems.
    • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
    • Proficiency in computer software (i.e. Microsoft Office).
    • Ability to process and handle confidential information with discretion.
    • Ability to work evenings, nights, and weekends as necessary.Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status: Full timeEmployee Type: StaffPay Grade: H11
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Keywords: University of Miami, Fort Lauderdale , Epic Principal Trainer - MST Build Specialist, Human Resources , Miami, Florida