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CSR - Customer Service Representative

Company: Maus & Hoffman
Location: Fort Lauderdale
Posted on: November 22, 2022

Job Description:

Maus & Hoffman is a third generation family owned retailer of high-end apparel. In addition to four retail stores, Maus & Hoffman operates direct mail (catalog) and e-commerce programs targeting a high-end clientele. We are looking for a Customer Service Representative (CSR) for our Direct to Consumer operation.The CSR serves customers by providing product and service information, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Interaction with clients is primarily over the phone and via e-mail, therefore strong verbal and writing skills are a plus. Essential duties and responsibilities Process orders via inbound phone calls in a warm and friendly manner Answer customer inquiries regarding products and service questions Manage and maintain customer accounts with accurate record keeping Inform customers of sales promotions and services, warranties or terms of sale, places and processes payments for orders, refunds or exchanges Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ability to solve customer problems Ability to be a quick thinker, research and troubleshoot Basic computer skillsAdditionally the CSR will work closely with other teams (order fulfillment, shipping/receiving, marketing) to stay abreast of the overall business to provide accurate answers on item availability, promotions, etc Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits: 401(k) 401(k) matching Health insurance Paid time offSchedule: 8 hour shift Day shift Monday to Friday Weekend availabilityEducation: High school or equivalent (Preferred)Experience: Customer Service: 1 year (Required)Work Location: One location

Keywords: Maus & Hoffman, Fort Lauderdale , CSR - Customer Service Representative, Hospitality & Tourism , Fort Lauderdale, Florida

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