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Front Desk Guest Service Agent

Company: Shaner Corporation
Location: Fort Lauderdale
Posted on: November 22, 2022

Job Description:

Job Description - Front Desk Agent Job Title: Front Desk Agent FLSA Status: Non-Exempt Department: Rooms Division EEOC Classification: Service Worker Supervised By: Assistant General Manager,Rooms Division Manager or Front Desk Manager _Shaner is an Equal Opportunity Employer and Drug Free Workplace __ General Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. The ideal candidate will also be interested in learning the Night Audit job role and have the availability to cover overnight shifts on occasion. _ High school graduate. Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. Ability to provide legible communication and directions. Qualifications (Desired): Some college or training in hospitality industry. Previous experience as Front Desk Agent. Fluency in a second language, preferably Spanish. Knowledge of computers. Skills: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. Ability to focus on guests' needs, remaining calm and courteous Ability to sell available rooms, and input and access information into hotel systems. Ability to ensure security and confidentiality of guests. Standard Requirements: 1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment.3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. b. Confidentiality of all data, including guest, employee and operations data. c. Quality Assurance and compliance with all regulatory requirements. d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. b. Uses tactful, appropriate communications in sensitive and emotional situations. c. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns. d. Promotes positive public relations with guests and employees. e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned. Essential Functions: (Include the following. Other job related duties may be assigned.) Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Process all guest check-ins and check- outs according to established hotel requirements. Manage guest complaints, ensuring guest satisfaction. Secondary Functions: Phone switchboard duties. Assist with Reservations calls. Provide Concierge service when no Concierge is available. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._All offers of employment at Shaner Corp are contingent upon a background screening and drug testing. Background screening and drug testing will be conducted in compliance with state and federal requirements._Job Type: Full-timePay: From $15.00 per hourBenefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Holidays Monday to Friday Night shift Overtime Weekend availabilityAbility to commute/relocate: Fort Lauderdale, FL 33304: Reliably commute or planning to relocate before starting work (Required)Experience: Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Shaner Corporation, Fort Lauderdale , Front Desk Guest Service Agent, Hospitality & Tourism , Fort Lauderdale, Florida

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