Catering Convention Services Manager
Company: Sonesta Fort Lauderdale Beach
Location: Fort Lauderdale
Posted on: June 23, 2022
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Job Description:
The ideal candidate will work closely with the Sales team to
handle all client needs from the time the event is booked through
to the conclusion. This includes coordinating all F&B needs,
guestroom accommodations, amenities, processing payment methods,
coordinating vendors and any additional tasks as deemed necessary
by the Director of Catering & Convention Services.
The principal role of this position is to coordinate details of all
social and convention events booked by the Director of Sales
&Marketing and Sales Managers. To be the primary liaison
between the customer and the hotel operations team to ensure client
success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Work with each client in menu planning, food and beverage
coordination, table arrangements, decorations, traffic flow room
set-up, group room blocks and VIP services etc.
-Up-sell client events and manage function space and room block
inventory as assigned.
-Work closely with other hotel departments to facilitate services
agreed upon by the sales office and prospective clients.
-Report and communicate meeting event needs between the client and
hotel.
-Prepare and distribute amenity request forms for specified
clients. Obtain designated approvals and follow-up on delivery.
-Check function room set ups prior to guest arrival, ensuring all
details are in agreement with client's requirement and hotel
standards. Ensure deficiencies are corrected by appropriate
personnel.
-Welcome group contact upon arrival at function and ensure guest
satisfaction.
-Work in a timely manner to execute and distribute all Banquet
Event Orders (BEO) as designed by sales.
-Conduct hotel and banquet facility tours and entertain clients in
accordance with company and property policies.
-Maintain client files and update information daily in accordance
with established departmental policies and procedures. Review daily
postings of charges to master accounts of clients and resolve any
discrepancies or process any necessary adjustments. Review final
bill prior to presenting to client. Complete post-conference
reports of events for senior management and complete other reports
as needed or requested.
-Handles all correspondence as it pertains to Social/Convention
clients: Banquet event orders, ensure proper billing to guest
folios and master account.
-Prepare and distribute Social/Convention Event Resumes. Attend
Weekly Resume Meeting.
-Ensures that all BEO's and paperwork has been completed properly.
Attend Daily BEO Meetings covering your events.
-Responsible for arranging all food & beverage details for
functions assigned.
-Works with clients to prepare menus and floor plans and assists
them in other needs as flowers, photographers, and
entertainment.
-Coordinates the preparation, presentation, and service of food and
beverage products of functions to ensure highest quality at all
times
-Monitor the performance of the events through verifications and
analysis of customer satisfaction systems.
-Coordinates functions and activities with other department heads
as appropriate.
-Other duties and responsibilities may be assigned. The employee is
expected to work in other areas of the hotel when needed to assist
operations to perform job duties not necessarily contained in this
job description.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those that an employee must be able to handle to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform in this environment.
Noise level in the work environment is usually moderate.
Keywords: Sonesta Fort Lauderdale Beach, Fort Lauderdale , Catering Convention Services Manager, Hospitality & Tourism , Fort Lauderdale, Florida
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