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Catering Convention Services Manager

Company: Sonesta Fort Lauderdale Beach
Location: Fort Lauderdale
Posted on: June 23, 2022

Job Description:

The ideal candidate will work closely with the Sales team to handle all client needs from the time the event is booked through to the conclusion. This includes coordinating all F&B needs, guestroom accommodations, amenities, processing payment methods, coordinating vendors and any additional tasks as deemed necessary by the Director of Catering & Convention Services.

The principal role of this position is to coordinate details of all social and convention events booked by the Director of Sales &Marketing and Sales Managers. To be the primary liaison between the customer and the hotel operations team to ensure client success.


-Work with each client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow room set-up, group room blocks and VIP services etc.
-Up-sell client events and manage function space and room block inventory as assigned.
-Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
-Report and communicate meeting event needs between the client and hotel.
-Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
-Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirement and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
-Welcome group contact upon arrival at function and ensure guest satisfaction.
-Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) as designed by sales.
-Conduct hotel and banquet facility tours and entertain clients in accordance with company and property policies.
-Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies or process any necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management and complete other reports as needed or requested.
-Handles all correspondence as it pertains to Social/Convention clients: Banquet event orders, ensure proper billing to guest folios and master account.
-Prepare and distribute Social/Convention Event Resumes. Attend Weekly Resume Meeting.
-Ensures that all BEO's and paperwork has been completed properly. Attend Daily BEO Meetings covering your events.
-Responsible for arranging all food & beverage details for functions assigned.
-Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.
-Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times
-Monitor the performance of the events through verifications and analysis of customer satisfaction systems.
-Coordinates functions and activities with other department heads as appropriate.
-Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.


The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.

Keywords: Sonesta Fort Lauderdale Beach, Fort Lauderdale , Catering Convention Services Manager, Hospitality & Tourism , Fort Lauderdale, Florida

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