Guest Service Agent - Conrad Fort Lauderdale Beach
Company: Hilton
Location: Fort Lauderdale
Posted on: June 22, 2022
Job Description:
A Guest Service Agent/Front of House Ambassador is responsible
for greeting and registering guests and checking guests out of the
hotel in as a part of this luxury property's continuing effort to
deliver outstanding guest service and financial profitability.Here
are some perks you can enjoy when joining our team: --- Access to
your pay when you need it through DailyPay --- Flexible schedules
--- Health insurance --- Career growth and development --- Team
Member Resource Groups --- Recognition and rewards programs --- Go
Hilton travel discount program --- Best-in-Class Paid Time Off
(PTO) --- Supportive parental leave --- Employee stock purchase
program (ESPP) - purchase Hilton shares at 15% discount ---
Debt-free education: Access to a wide variety of educational
credentials (ex. college degrees, high school completion,
English-language learning, digital literacy, professional
certificates and more)What will I be doing? As a Guest Service
Agent/Front of House Ambassador, you would be responsible for
greeting and registering guests and checking guests out of the
hotel as a part of this luxury property's continuing effort to
deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:
- Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
and cards
- Demonstrate a thorough knowledge of hotel information
including, but not limited to, room categories, room rates,
packages, promotions, the local area and other general product
knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and
negotiate solutions for guest satisfaction
- Receive, input and monitor guest requests from inception to
completion. What are we looking for? Since being founded in 1919,
Hilton has been a leader in the hospitality industry. Today, Hilton
remains a beacon of innovation, quality, and success. This
continued leadership is the result of our Team Members staying true
to our Vision, Mission, and Values. Specifically, we look for
demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional
guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our
communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline In
addition, we look for the demonstration of the following key
attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability What will it be like to work for Hilton? Hilton is
the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its . Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create
remarkable hospitality experiences around the world every day. And,
our amazing Team Members are at the heart of it all!
Keywords: Hilton, Fort Lauderdale , Guest Service Agent - Conrad Fort Lauderdale Beach, Hospitality & Tourism , Fort Lauderdale, Florida
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