Overnight Customer Service Specialist
Company: Pinnacle Hospitality Systems
Location: Fort Lauderdale
Posted on: May 14, 2022
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Job Description:
Job Description Job description Overnight Customer Service
Specialist --- Technical Support Are you currently working in the
restaurant industry? Pinnacle Hospitality Systems is looking for a
restaurant professional to work on our Help Desk, troubleshooting
issues for our clients on their POS systems. Work with other former
restaurant industry professionals in our relaxed and fun corporate
office located in Fort Lauderdale. RESPONSIBILITIES: Take direct
service calls for installed base of customers Answer user inquiries
regarding clients--- POS systems Will be trained to troubleshoot to
be able to resolve POS issues Must maintain detailed records of
daily data communication transactions, problems, and remedial
actions taken in our CRM QUALIFICATIONS: Prior Help Desk or support
experience A willingness to learn the troubleshooting process Able
to maintain a calm, professional demeanor on the phone Clear
communication skills Ability to multi-task on several projects
Direct experience in the restaurant industry a plus Bi-Lingual in
Spanish a plus MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND
CHECK This is position is located in Fort Lauderdale, FL. Pinnacle
Hospitality Systems provides on-the-job training on all aspects of
our POS systems. We offer a fun and progressive team environment.
Job Types: Full-time, Part-time Company Description Pinnacle
Hospitality Systems is your complete business solution, offering
POS systems to fit any size restaurant or budget. Our credit card
processing, loyalty cards, accounting, and inventory systems
integrate with your POS system in a single, easy-to-use interface
to help improve your bottom line. From the beginning, we---ve
wanted Pinnacle to be different from other service companies.
Different in how we treat our customers, different in how we work
with each other, and different in the results we achieve. These
differences are best captured in our 27 Fundamentals that are the
foundation for our unique culture. Our Fundamentals serve to guide
our team through every step of our business processes --- whether
it---s in Sales, Installations, or Accounting, each team member
knows what is expected of themselves and what to expect from
others. And our customers can expect the same level of consistency
whether they are calling in to the Help Desk or working with Sales
Representatives and Installations Specialists. As Pinnacle grew, so
did the need to create a work environment that offered consistency
in the way business would be conducted, and to develop a feeling of
inclusiveness across the company---s growing number of offices.
With that in mind, we began hosting an annual kick-off event to
recap on the previous year---s achievements and to get fired up for
the year ahead. Team members meet in Fort Lauderdale to participate
in training sessions, industry-related seminars, and team-building
activities. It is a hands-on conference that not only showcases new
technology and trends in the point of sale industry, but also
brings together team members from every office to encourage strong
working relationships through fun and informative group activities.
The Pinnacle Way is more than simply a set of rules --- It is our
culture. Our Fundamentals are woven into everything we do, from
hiring to coaching and everything in between. It is this foundation
that has contributed to Pinnacle---s success by allowing the
company to expand while continuing an unwavering commitment to
exceeding customers--- needs.
Keywords: Pinnacle Hospitality Systems, Fort Lauderdale , Overnight Customer Service Specialist, Hospitality & Tourism , Fort Lauderdale, Florida
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