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Account Manager - Team Lead (Business Insurance)

Company: Marsh McLennan Agency
Location: Fort Lauderdale
Posted on: November 19, 2021

Job Description:

Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth). We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives. Account Manager - Team Lead Business Insurance) What can you expect? This position can be based out of any of our offices or remote within South Florida. Coordinates and executes day-to-day customer service and quality account management, coordinating across all solution sets to provide the best level of service for the client. Services an existing book of business for multiple products, with a focus on increasing account retention, rounding out accounts, and generating new business. The Team Leader's purpose is to also to create an inclusive culture by engaging with their team members, coaching them and consistently communicating with them. What is in it for you? Competitive compensation Entrepreneurial leadership Unmatched, scalable resources A firm that is committed to core values Inclusive culture We will count on you to: In addition to servicing a book of business, the Team Lead: Provides a positive, healthy work environment for colleagues and ensures that they are educated on best practices, policies and procedures. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. Partners with Account Managers to drive business and retention and improve the client experiences throughout the proposal and renewal process. Trains, mentors and oversees performance management for support staff, coordinates workload of team members and ensures team is appropriately staffed to meet client needs. Strengthens and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention. Responds directly to difficult client questions and requests, and solicits assistance from Account Manager as needed. What you need to have: High school diploma or equivalent plus current and valid Florida 2-20 insurance license Minimum of 5 years of account management experience within an insurance agency Experience in a supervisory or team lead role Proficiency with MS Office, including Excel What makes you stand out: Bachelor's degree or higher Experience with Sagitta and/or ImageRight We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 2021, 2019, 2017, 2016 SOUTH FLORIDA'S TOP WORKPLACES - Sun Sentinel 2018, 2016 AMERICA's BEST LARGE EMPLOYERS - Forbes Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: Marsh McLennan Agency, Fort Lauderdale , Account Manager - Team Lead (Business Insurance), Hospitality & Tourism , Fort Lauderdale, Florida

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