Concierge - The St. Regis Bal Harbour Resort - (21005110)
Company: Marriott International
Location: Fort Lauderdale
Posted on: February 21, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The St. Regis Bal Harbour Resort located
at 9703 Collins Avenue, Bal Harbour, Florida, United States is
hiring a Concierge. Responsibilities include: Respond to guest
requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests
from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the
property and the surrounding area amenities, including special
events and activities. Answer, record, and process all guest calls,
messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Review shift
logs/daily memo books and document pertinent information in
logbooks. Monitor club lounge for seating availability, service,
safety, and well-being of guests. Report accidents, injuries, and
unsafe work conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors. Apply now at
https://jobs.marriott.com/corporate/jobs/21003266/?lang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Fort Lauderdale , Concierge - The St. Regis Bal Harbour Resort - (21005110), Hospitality & Tourism , Fort Lauderdale, Florida
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