Customer Service Representative - Health and Fitness Enthusiast
Company: Ryze Agency
Location: Fort Lauderdale
Posted on: May 16, 2022
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Job Description:
Job Description Company Overview E-Concierge Solutions is the
next generation in outsourced customer service and sales,
specializing in providing a full range of back-office solutions to
e-commerce brands in the health and beauty world. We are experts in
all facets of the service experience, focused on delivering the
highest level of the customer service experience, delivered
on-site, off-site or a combination of the two. We are dedicated to
a creating genuine communications solutions, as well as
administrative support. Our services are retained by iconic health
and beauty brands, as well as dynamic small business that rely on
our five-star, white glove, concierge-level services. Position
Overview E-Concierge Solutions is looking for a new concierge to
join our growing team The concierge is a front-facing position that
requires polish, poise and a passion for delivering amazing
customer service. The concierge will engage with customers, instill
a positive and enthusiastic culture on the phone and within the
building and provide the highest level of customer service.
Customer Service Agent - Health and Fitness Enthusiast Essential
Responsibilities -- Support one or more client accounts meeting or
exceeding sales, new subscription, and customer retention goals. --
Help a variety of customers through both phone and web support. --
Listen to, empathize with and provide resolution for customers
resulting in astonishing customer experiences. -- Verify customer
information / look up/ place orders in various customer databases.
-- Multi-task between customer needs on multiple different clients.
-- Assist with returns/ exchanges/ refunds/ and other customer
service-related issues while tracking customer interactions in our
CRM systems. -- Follow policies and procedures in place and report
actions appropriately as needed to ensure customer experience is
positive. -- Utilize your unique tone and personality, coupled with
our scripting, policies and product information to aid customers in
making good buying decisions that will drive sales traffic and
customer satisfaction. -- Take personal initiative to achieve goals
and objectives. -- Use creative problem solving and critical
thinking skills to resolve routine member questions, problems, and
complaints. -- Work with supervisors and coaches to constantly
improve customer experience, must be receptive to coaching and
eager to implement developmental suggestions for improving
performance. -- Respond to complaints and strategize to find an
adequate solution. -- Maintain quality service by enforcing
customer service standards, analyzing and resolving customer
service problems. -- Be conducive in maintaining an orderly and
clean workspace at all times. To Apply: Please send a resume for
review Job Type: Hourly, NOT remote Job Types: Full-time Salary:
$15.00 / hour plus commission hone and within the building and
provide the highest level of customer service. This person should
possess knowledge and experience in Shopify, subscription
management, sales, and customer retention. E-Concierge Solutions---
standards for our concierges are that these individuals understand
the value of excellence in customer service and can provide our
level of service to all customers at all times. Essential
Responsibilities -- Support one or more client accounts meeting or
exceeding sales, new subscription, and customer retention goals. --
Help a variety of customers through both phone and web support. --
Listen to, empathize with and provide resolution for customers
resulting in astonishing customer experiences. -- Verify customer
information / look up/ place orders in various customer databases.
-- Multi-task between customer needs on multiple different clients.
-- Assist with returns/ exchanges/ refunds/ and other customer
service-related issues while tracking customer interactions in our
CRM systems. -- Follow policies and procedures in place and report
actions appropriately as needed to ensure customer experience is
positive. -- Utilize your unique tone and personality, coupled with
our scripting, policies and product information to aid customers in
making good buying decisions that will drive sales traffic and
customer satisfaction. -- Take personal initiative to achieve goals
and objectives. -- Use creative problem solving and critical
thinking skills to resolve routine member questions, problems, and
complaints. -- Work with supervisors and coaches to constantly
improve customer experience, must be receptive to coaching and
eager to implement developmental suggestions for improving
performance. -- Respond to complaints and strategize to find an
adequate solution. -- Maintain quality service by enforcing
customer service standards, analyzing and resolving customer
service problems. -- Be conducive in maintaining an orderly and
clean workspace at all times. To Apply: Please send a resume for
review Job Type: Hourly, NOT remote Job Types: Full-time Salary:
$15.00 / hour plus commission Company Description Ryze is a
full-service, boutique agency that provides our clients with
communications planning and buying across all traditional and
emerging channels, including digital, social and mobile. These
services encompass consumer insights, data and analytics
management, campaign measurement, media and competitive research as
well as direct marketing services. We were born to change the
world, yet the world changes daily. As a result, we believe the
future belongs to the curious: those independent and agile enough
to take advantage of it. Curiosity confers massive competitive
advantage to our clients, inventing new ways to transform their
business. Plus, it---s always important to remember that curious
people never settle. Ryze is full of curious people. Are you
curious?
Keywords: Ryze Agency, Fort Lauderdale , Customer Service Representative - Health and Fitness Enthusiast, Healthcare , Fort Lauderdale, Florida
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