Nurse Manager, Nurse Connect - Patient Access - FT Days 46662 - Manager
Company: Broward Health Medical Center
Location: Fort Lauderdale
Posted on: May 16, 2022
Nurse Manager, Nurse Connect - Patient Access - FT Days
46662Broward Health is Broward County's largest healthcare services
provider and is one of the nation's top public health systems. We
are seeking a qualified professional to join our team.
The Nurse Manager provides strategic and clinical leadership and
oversight of the Nurse Connect Telephonic Triage department the
Virtual Urgent Care Telehealth Program. The Nurse Manager
effectively plans, manages and leads the day-to-day operations of
the telephonic nurse triage line which is responsible for
telephonic assessment of patient symptoms using established triage
software, prioritizing medical conditions, verifying and
documenting the patient's demographic information, and utilizing
the patient's electronic medical record (EMR) to better evaluate
the patient's chief complaint. Utilizing this data and triage
software guidelines, ensures the registered nursing staff can make
the safest disposition directing the patient to the most
appropriate level of medical care, and facilitate a virtual urgent
care video visit between the patient and to the nurse practitioner
when indicated, per patients request and consent. The nurse manager
works collaboratively with the medical director of the ambulatory
division, the chief medical officer and other clinical leaders in
the organization to ensure optimum performance through best
practice service initiatives. Responsible for managing all nursing
staff, creating, and implementing applicable workflow processes,
policies, procedures, and matrices. Works collaboratively with
urgent care, emergency departments, population health, hospital
units, community health and ambulatory services, along with all
other Broward Health departments and regions to create and manage
successful virtual and telephonic patient care.
* BSN or BS in related field required, Masters preferred..
Completion of a nursing program from an accredited school of
* Five (5) years of Nursing experience with a minimum of three (3)
years of related leadership experience in telephonic triage and
Emergency Department nursing. Second language fluency preferred,
i.e. Spanish, Creole and Portuguese.
Ability to multitask; simultaneously think, talk, and type.
Ability to work under pressure and maintain calm approach under
Ability to maintain confidentiality of patient and staff matters a
Must exhibit excellent communication and listening skills.
Must have keyboarding and computer skills.
* State of Florida Registered Nurse
Thank you for your interest in Broward Health. Broward Health is an
Equal Opportunity Employer and Affirmative Action procurer of goods
Keywords: Broward Health Medical Center, Fort Lauderdale , Nurse Manager, Nurse Connect - Patient Access - FT Days 46662 - Manager, Healthcare , Fort Lauderdale, Florida
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