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Nurse Manager, Nurse Connect - Patient Access - FT Days 46662 - Manager

Company: Broward Health Medical Center
Location: Fort Lauderdale
Posted on: May 16, 2022

Job Description:

Nurse Manager, Nurse Connect - Patient Access - FT Days 46662Broward Health is Broward County's largest healthcare services provider and is one of the nation's top public health systems. We are seeking a qualified professional to join our team.

The Nurse Manager provides strategic and clinical leadership and oversight of the Nurse Connect Telephonic Triage department the Virtual Urgent Care Telehealth Program. The Nurse Manager effectively plans, manages and leads the day-to-day operations of the telephonic nurse triage line which is responsible for telephonic assessment of patient symptoms using established triage software, prioritizing medical conditions, verifying and documenting the patient's demographic information, and utilizing the patient's electronic medical record (EMR) to better evaluate the patient's chief complaint. Utilizing this data and triage software guidelines, ensures the registered nursing staff can make the safest disposition directing the patient to the most appropriate level of medical care, and facilitate a virtual urgent care video visit between the patient and to the nurse practitioner when indicated, per patients request and consent. The nurse manager works collaboratively with the medical director of the ambulatory division, the chief medical officer and other clinical leaders in the organization to ensure optimum performance through best practice service initiatives. Responsible for managing all nursing staff, creating, and implementing applicable workflow processes, policies, procedures, and matrices. Works collaboratively with urgent care, emergency departments, population health, hospital units, community health and ambulatory services, along with all other Broward Health departments and regions to create and manage successful virtual and telephonic patient care.

* BSN or BS in related field required, Masters preferred..

Completion of a nursing program from an accredited school of Nursing.

* Five (5) years of Nursing experience with a minimum of three (3) years of related leadership experience in telephonic triage and Emergency Department nursing. Second language fluency preferred, i.e. Spanish, Creole and Portuguese.

Ability to multitask; simultaneously think, talk, and type.

Ability to work under pressure and maintain calm approach under stressful situations.

Ability to maintain confidentiality of patient and staff matters a MUST.

Must exhibit excellent communication and listening skills.

Must have keyboarding and computer skills.

* State of Florida Registered Nurse

Thank you for your interest in Broward Health. Broward Health is an Equal Opportunity Employer and Affirmative Action procurer of goods and services.

Keywords: Broward Health Medical Center, Fort Lauderdale , Nurse Manager, Nurse Connect - Patient Access - FT Days 46662 - Manager, Healthcare , Fort Lauderdale, Florida

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