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Surgical Coordinator

Company: American Vision Group
Location: Fort Lauderdale
Posted on: April 3, 2021

Job Description:

American Vision Group is a busy, full service, multi-specialty eye care center in South Florida. Our team of dedicated Ophthalmologists and staff who are committed to delivering compassionate, state-of-the-art medical and surgical eye care for our patients. Our surgeons are skilled in the most advanced procedures including Laser Cataract Surgery, bladeless LASIK, and the newest cornea and glaucoma surgeries. Our team is seeking an enthusiastic and friendly professional to join our Surgical Scheduling Team. Our Surgical Scheduling team is committed to guiding the patient through the surgical process in a warm and comforting manner. Each team member is responsible for counseling the patient through the surgical scheduling processes, including educating patients on the recommended surgical procedure and elective options; ensuring the patient understands and completes medical consents and ensuring the patients feel welcomed to the practice. The Surgical Scheduling team member supports the patient journey throughout the surgical process, from education, elective sales, scheduling surgical and pre/post-operative visits, and assisting the patients while preparing for surgical treatments. The position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's orders. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, detailed oriented and be able to manage demanding workload with accuracy. DUTIES AND RESPONSIBILITIES: --- Schedules outpatient medical procedures, for patients with appropriate provider and time/location slot--- Request pre-operative clearances from PCPs office.--- Request prior authorizations from insurance companies--- Submit booking/orders to outpatient Surgical Center--- Orders special equipment needed for Surgery--- E-prescribes Surgical drops--- Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility--- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.--- Provides great patient experience.--- Delivers high customer satisfaction (always friendly and helpful).--- Develops a bond with patients ensuring they feel welcomed, understood and appreciated not only during consultation but day of surgery as well.--- Overcomes obstacles to completing patient experience regularly.--- Achieves company set key performance indicators such as average sales price and conversion percentage.--- Educates and assists patients in selecting services. EDUCATION & EXPERIENCE: --- Cataract/LASIK scheduling and coordinating experience required.--- Minimum of a High School Diploma--- One to three years of experience in Ophthalmology field.--- Familiarity with EMR system. ?QUALIFICATIONS & REQUIREMENTS: --- Cataract/LASIK experience required--- Ability to deliver an exceptional patient experience--- Must demonstrate consistent professional conduct and meticulous attention to detail.--- Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.--- Critical thinking skills and a positive attitude essential.--- Travel to any of the locations may be necessary upon request.

Keywords: American Vision Group, Fort Lauderdale , Surgical Coordinator, Healthcare , Fort Lauderdale, Florida

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