Operational Case Manager Miami, FL

Company: Hear.com
Location: Miami
Posted on: May 24, 2025

Job Description:

Who We Are
We are the fastest-growing hearing care company globally Since 2012, we've redefined hearing care with our unique digital business model. We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care ???????? , and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well." The Role (Spoiler: It's Way More Than Admin Work)Calling all detail-obsessed, process-driven, people-loving pros! We're on the lookout for an enthusiastic Case Manager who thrives on getting the small things right to make a big impact. You'll be the steady hand guiding our sales consultants and partners through the operational side of our customer's hearing journey with clarity, kindness, and efficiency.This role isn't just about managing cases-it's about creating confidence, building trust, and ensuring every consultant and Partner feels seen, heard, and supported.What You'll Do DailyBe the Calm in the Chaos:

• Own the day-to-day coordination of customer journeys from order to delivery
• Communicate clearly with customers and internal teams to resolve issues quickly and kindly
• Verify orders and customer info with hawk-like accuracy
• Liaise with providers, track shipments, manage timelines, and keep everyone on the same page
• Spot problems before they happen and jump in with solutions
• Keep systems (and your inbox) clean, updated, and organizedWhat Makes Our Top Case Managers Rock Stars:
  • People-Focused Pro - You're the kind of person who genuinely enjoys helping others and making their lives easier
  • Detail Devotee - You love crossing every 't' and dotting every 'i'
  • Process Geek - Workflows are your love language
  • Cool Under Pressure - When things get busy, you stay calm, clear-headed, and kind
  • Natural Collaborator - You know how to work across teams without missing a beatWhat You'll Need:
    • 1+ years of experience in operations, case management, or admin support roles
    • Bonus points for experience in healthcare, customer service, or logistics
    • Tech savvy - you're comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
    • Strong written and verbal communication skills (you explain things clearly, with a smile-even over email)
    • Ability to prioritize, organize, and make things happen without micromanagement
    • A growth mindset-you're always learning, improving, and open to feedbackWhat We Offer:
      • Competitive Compensation: Starting base salary of $20/hour (Possibility of increasing to $23/ hour based on performance after 3 months)
      • The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, company holidays ---
      • Hybrid Schedule: 10:00 - 7:00 pm EST OR 11:00 am - 8:00 pm EST Monday - Friday (A mix of remote and in-office work for flexibility and connection)
      • Growth Opportunities: Love what you do? We promote from within and reward high performers You'll Love This Role If...
        • You're super organized and find joy in creating order from chaos
        • You want to work in a startup-style environment that's mission-driven and fun
        • You love working with people just as much as processes
        • You're looking for a job where your work actually matters Join our mission to create a world where everyone can "Hear Well to Live Well." Apply now and help us redefine what care really means. Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City)Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfSalary ExpectationsAre you able to commute to our office in Coral Gables? * Select...Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Hear.com US's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
          Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
          • Alcohol or other substance use disorder (not currently using drugs illegally)
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          • Deaf or serious difficulty hearing
          • Diabetes
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          • Epilepsy or other seizure disorder
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          • Intellectual or developmental disability
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