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Roofing Operations Manager

Company: Based On Talent
Location: Fort Lauderdale
Posted on: April 1, 2024

Job Description:

Job Overview: Manage day-to-day roofing operations functions to ensure projects are on time and budget, from customer job submission to close-out processes. Provide an excellent customer experience while working in concert with fellow employees.Supervisor/Department: Director of Roofing OperationsResponsibilities Job Approval and Documentation:o Prepare, maintain, and update the required electronic and paper files, including photos, for each roofing project.o Obtain HOA approvals and any missing job submission items.o Generate all change orders and pursue customer signatures.o Generate and manage work tickets for warranty and repair work, invoice same. Project Scheduling and Timeline Management:o Work across internal teams to ensure that projects are completed within company metrics timelines.o Schedule project tasks such as site survey, material orders, project start date, material deliveries, inspections etc. Maintain project schedule calendars.o Provide projections for major project milestones and completion dates.o Coordinate combination Roof + Solar jobs with Solar division. Materials Ordering and Cost Management:o Track job costs and manage to project budgets.o Place materials orders with suppliers and track and schedule deliveries logistics.o Review vendor and subcontractor invoices for validity.o Work within accounting procedures to track warehouse materials inventories and ensure that excess supplies are being utilized. Customer Service and Communication:o Provide outstanding Customer Service, including setting schedules with the customers, proactively providing updates, and tracking and resolving customer issues in a timely manner.o Conduct welcome calls and participate in site surveys to confirm job requirements and customer expectations.o Establish rapport and trust with the customer to be seen as the go-to contact person for any customer concerns. Other responsibilities:o Maintain strong working partnership with Roofing Manager (Construction) to support the construction team's successo Support process improvement and internal training initiatives for employees.o Lead weekly Roofing Operations meetings.o Participate in all weekly department meetings.o Support collections process as needed.o Maintain a high standard of personal accountability.Required Qualifications: Minimum 5 years roofing industry experience. Excellent verbal and written communication skills. Strong planning and organizational skills and attention to detail. Ability to multitask multiple jobs simultaneously; comfortable in fast paced and dynamic environment. Computer literate, including basic Excel skills. Highly motivated and accountable, demonstrated initiative to "get it done on time and right the first time. Experience ensuring accountability for project tasks from others without direct supervision. Possesses a high set of ethical standards in both business dealings and personal life. OSHA 10Desired Qualifications: Associate degree or higher Bilingual (Spanish) Understanding of budgeting and expense management. Experience managing warehouse inventory OSHA 30Employment Type, Salary and Benefits Salary, Exempt BenefitsWorking Conditions: 7 to 4, M-F, Saturdays on call as required Able to visit customer homes across Broward and Palm Beach Counties Hybrid work from the company central office as required and from home, provided effective internal communications are maintained and job requirements are metWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Based On Talent, Fort Lauderdale , Roofing Operations Manager, Executive , Fort Lauderdale, Florida

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