Regional Manager
Company: Caliber Collision
Location: Fort Lauderdale
Posted on: March 12, 2023
Job Description:
Job Summary
To direct and lead Center operations (production and
administrative) of the assigned Region by establishing and
maintaining company goals and standards for performance, growth and
world class customer service through activities and services to
support and measure the success of individual centers and overall
region
- Provide clear expectations and necessary tools, training &
information for each General Manager
- Ensure all steps in the Owner's Manual are understood,
implemented and consistently applied
- Hold Center Managers accountable based on Caliber's established
performance metrics through feedback & timely reviews.
- Recognize and reward good performance through timely and
specific feedback; encourage associate professional growth & career
development
- Identify, analyze & correct negative business trends using
tools such as monthly Scorecard reviews and S.M.A.R.T. action plans
for GMs to address systemic and tactical issues
- Identify potential acquisition and brownfield targets in
support of the company, including developing "on the ground"
relationships with these targets
- Source, grow and maintain regional client & dealership
relationships; capitalize on market opportunities
- Source and recruit qualified candidates for potential
employment; establish pipeline for recruiting high quality talent
-
- Provide direction and leadership to ensure acquired centers and
brownfields are fully operational and integrated within the Caliber
organization
- Resolve center issues and customer/client concerns in a timely
manner
- Mitigate risk; recognize and proactively manage potential
issues: Client, Associate, Safety, Facility, etc.
- Other duties as assignedSkill/Requirements
- Self-started, ability to work independently
- Effective problem-solving skills; strong analytic skills
- Excellent internal and external sales and customer service
skills; Personable, friendly demeanor with "World Class" customer
service approach to internal and external customers
- Excellent communication skills; verbal and written
- Ability to multi-task in a fast-paced environment
- Team Player
- Must be at least 18 years of age
- Must have a valid driver's license and be eligible for coverage
under Caliber's insurance policy (Not an excluded driver)
- Ability to effectively communicate with others, oral and
written
- Ability to read and understand basics of repair instructions,
written estimates and work orders
- Maintains a well-groomed, professional appearanceAbout UsAbout
Caliber Founded in 1997, the Caliber portfolio of brands has grown
to 1,200+ centers nationwide and features a full range of
complementary automotive services, including Caliber Collision ,
the nation's largest auto collision repair provider across 33
states, as well as the broadest network of OEM-certified collision
centers in the U.S; Caliber Auto Care (formerly Service First
Automotive, for mechanical repair services and quick oil changes);
and Caliber Auto Glass (for repair and replacement). Caliber was
the first to feature a collision national lifetime warranty and
today leads the industry in customer service, the latest technology
and specialized services such as dedicated Non-Drive facilities and
certified, express repair centers. With the purpose of Restoring
the Rhythm of Your Life - , Caliber's 21,500+ teammates are
committed to getting 1.5 million customers back on the road
safely-and as quickly as possible-every year . Dedicated to
providing an outstanding customer experience, Caliber continues to
rank among the highest customer satisfaction scores in the
industry. Learn more about Caliber at calibercollision.com .At
Caliber, our purpose is Restoring the Rhythm of Your Life -. It
drives us. It's the promise we make to our guests AND our
teammates. These five core values help us deliver on that promise
everyday. Caliber provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including (but not limited to)
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training
Caliber provides reasonable accommodations to qualified individuals
with disabilities and disabled veterans in the application process.
If you need assistance or an accommodation due to a disability, you
may contact legal@calibercollision.com .
Keywords: Caliber Collision, Fort Lauderdale , Regional Manager, Executive , Fort Lauderdale, Florida
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