Regional Manager

Company: Caliber Collision
Location: Fort Lauderdale
Posted on: March 12, 2023

Job Description:

Job Summary
To direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class customer service through activities and services to support and measure the success of individual centers and overall region

• Provide clear expectations and necessary tools, training & information for each General Manager
• Ensure all steps in the Owner's Manual are understood, implemented and consistently applied
• Hold Center Managers accountable based on Caliber's established performance metrics through feedback & timely reviews.
• Recognize and reward good performance through timely and specific feedback; encourage associate professional growth & career development
• Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for GMs to address systemic and tactical issues
• Identify potential acquisition and brownfield targets in support of the company, including developing "on the ground" relationships with these targets
• Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities
• Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent -
• Provide direction and leadership to ensure acquired centers and brownfields are fully operational and integrated within the Caliber organization
• Resolve center issues and customer/client concerns in a timely manner
• Mitigate risk; recognize and proactively manage potential issues: Client, Associate, Safety, Facility, etc.
• Other duties as assignedSkill/Requirements
  • Self-started, ability to work independently
  • Effective problem-solving skills; strong analytic skills
  • Excellent internal and external sales and customer service skills; Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
  • Excellent communication skills; verbal and written
  • Ability to multi-task in a fast-paced environment
  • Team Player
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Maintains a well-groomed, professional appearanceAbout UsAbout Caliber Founded in 1997, the Caliber portfolio of brands has grown to 1,200+ centers nationwide and features a full range of complementary automotive services, including Caliber Collision , the nation's largest auto collision repair provider across 33 states, as well as the broadest network of OEM-certified collision centers in the U.S; Caliber Auto Care (formerly Service First Automotive, for mechanical repair services and quick oil changes); and Caliber Auto Glass (for repair and replacement). Caliber was the first to feature a collision national lifetime warranty and today leads the industry in customer service, the latest technology and specialized services such as dedicated Non-Drive facilities and certified, express repair centers. With the purpose of Restoring the Rhythm of Your Life - , Caliber's 21,500+ teammates are committed to getting 1.5 million customers back on the road safely-and as quickly as possible-every year . Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Learn more about Caliber at calibercollision.com .At Caliber, our purpose is Restoring the Rhythm of Your Life -. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com .

Keywords: Caliber Collision, Fort Lauderdale , Regional Manager, Executive , Fort Lauderdale, Florida