Quality Assurance Manager
Company: Harvard Maintenance, Inc
Location: Fort Lauderdale
Posted on: January 27, 2023
Job Description:
Position ObjectiveCompany Overview: -The Harvard Companies
include entities working to serve the business community in the
janitorial and protection services areas. Harvard Maintenance and
Harvard Protection are two of the largest and fastest growing,
privately owned providers of high quality janitorial and security
services in the United States. -We are an industry leader and are
well known for our innovative thinking and entrepreneurial spirit.
- Our success over the last fifty years stems from Harvard's
Inverted Pyramid, which recognizes that our front-line employees
are the most important people in our organization. - - The Inverted
Pyramid ensures that our employees feel valued, are given the tools
to be successful, and are empowered to execute in their roles. -
People are also at the center of our Core Values. - Our People
First core value clearly states that we are a family organization
that promotes respect and embraces diversity. -Job Summary:
-Primary focus will be to service the existing business,
operationally and financially, while maintaining relationships with
existing customers and developing new business where
possible.Essential Duties and Responsibilities
- Aid in the creation of customized quality assurance templates
based on clients SOW and KPI requirements
- Conduct quality assurance audits utilizing hand held
technology
- Ability to take a holistic view of the overall facility
environment to judge not only the quality of cleaning but the
safety of the operation as well as the sustainability of the
service being provided
- Provide feedback to Field Operations on cleaning observations
and overall deliverer of the Harvard Service Solution
- Develop strong relationships with local facility management
team and as well as individual facility locations
- Ability to make recommendations on improving quality best
practices within the organization
- Being an active participant in the creation of Service
Intelligence reporting to ensure that the field activity witnessed
is being accurately represented
- Take part in Quarterly Business Reviews (QBR) when asked by
management
- Ability to be a resource and to drive continuous improvement of
the companies quality assurance approach
- Be a team player, results driven, and be continuously learning
and improving.Knowledge and Skill Requirements
- Bachelors Degree with at least two years of related work
experience.
- Strong quality mentality with a focus on continuous
improvement. - -
- Experience in the Property Management field, Commercial Real
Estate, Building Service Contractor, or Services Industries a
plus.
- Excellent communication and organization skills with ability to
work in a fast paced energetic environment.
- Must be self-motivated with the ability to self-manage daily
activities
- Technology Savvy with experience in Microsoft Word, Office,
Excel, PowerPoint, hand held technology, and quality assurance
program(s).Physical Demands and Work Environment:
- Hold professional conversations with clients, subordinates, and
colleagues
- Operate all basic office technology
- Ability to conduct face-to-face discussions with individuals or
groups at all professional levels
- Work in close proximity to others
- Work outdoors in all changing weather condition in geographical
area
- Standing and/or walking, sitting, stooping, or kneeling
-CompensationHarvard is offering a competitive salary structure
including benefit package with medical, dental, life, and long-term
disability (LTD) insurance along with 401K Savings Plan. - An Equal
Opportunity Employer --- M/F/D/V
Keywords: Harvard Maintenance, Inc, Fort Lauderdale , Quality Assurance Manager, Executive , Fort Lauderdale, Florida
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