Branch Manager Bilingual Spanish Preferred
Company: PNC
Location: Fort Lauderdale
Posted on: January 22, 2023
Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the companys success. As a
Branch & Business Center Manager (Bilingual: English/Spanish
Preferred) within PNC's Retail Branch organization, you will be
based from our DAVIE & ANDREWS BUSINESS CENTER located at: 1153
South Andrews Avenue in Fort Lauderdale, Florida 33316.Job
Description
- Manages and leads priorities through planning and execution to
drive all aspects of branch performance including growth activities
for outside business development. Executes relationship management
activities with new and/or existing consumer and business clients
to grow sales, revenue and market share with relevant sales goals.
Sources and fulfills relationship retention through the entire life
cycle. Leads and coaches a high performing team that drives
acquisition of growth, mitigates risk, develops and maintains
collaborative eco-system partnerships and promotes employee
engagement and positive consumer/business experiences.
- Acquires, expands and retains all client relationships to
generate revenue and deepen share of wallet in accordance with
enterprise core values. Responsible for managing and growing
Business Banking portfolio under 1MM in sales revenue. Drives
business banking results primarily through business development,
outside branch calling efforts and community involvement
activities. Has foundational understanding of balance sheet and
income statement. Builds an effective network of internal and
external relationships (e.g. community, center of influence etc.)
to actively acquire new clients and/or expand existing clients,
enhance the client experience and build stronger loyalty.
- Leads, coaches and executes a proactive and differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Leads the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development. Makes talent development a priority for all branch
team members . Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
workplace.
- Through discovery conversations both proactive and reactive,
identifies and implements client solutions and as appropriate
collaborates with internal business partners in a timely manner.
Effectively executes on contact management strategy through
utilization of available tools and resources including routine
outbound phone calls and in person meetings. Regularly meets with
internal business partners to communicate and review business
results and pipeline management.
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and procedures.PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
courage.
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and
customers.CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Business Acumen Knowledge, insight, and
understanding of business concepts, tools, and processes that are
needed for making sound decisions in the context of the company's
business; ability to apply this knowledge appropriately to diverse
situations.Delegation Ability to empower and motivate associates to
take over tasks and responsibilities to accomplish results for
which the manager maintains ultimate accountability.Digital
Awareness Shares, shows and supports clients on a variety of
technological digital and online tools and resources allowing them
to explore solutions to achieve their financial goals and financial
well-being through the PNC conversation.Effective Communications
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Prospecting.
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact.Sales
Management Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.Work
ExperienceRoles at this level typically require a university /
college degree, with 3+ years of industry-relevant experience. An
operations or production environment position typically requires 2
years of previous managerial experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.EducationBachelorsAdditional
Job Description Benefits PNC offers employees a comprehensive range
of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees
include medical/prescription drug coverage (with a Health Savings
Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC.Disability
Accommodations Statement: The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO): PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.California Residents Refer to the California
Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Fort Lauderdale , Branch Manager Bilingual Spanish Preferred, Executive , Fort Lauderdale, Florida
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