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Medicare Sales Operations Director - Ft Lauderdale

Company: e-TeleQuote Insurance
Location: Fort Lauderdale
Posted on: August 4, 2022

Job Description:

Description: The Medicare Sales Operations Director will play an integral part in the success of the company by being a true leader of a community and help guide, coach, and mentor the agents in the community by maintaining a positive environment. The incumbent will be responsible for sales goals, compliance and adhering to Medicare guidelines. This person will communicate to all levels of management regarding sales goals. Our company mission is to help Medicare beneficiaries select the right Medicare plan for their needs. We are dedicated to the goal of making Medicare selection easy through our brand easyMedicare. We're entering the year with a strong base of hundreds of U.S.-based licensed insurance sales agents; recruitment strategies to onboard hundreds more; and a cross-functional, global support network to support advanced operational and corporate activities. With such high growth, we are thoughtfully advancing our e-TeleQuote easyMedicare family to meet the diverse and sophisticated needs of our multi-continent employee population. Requirements: Responsibilities:

  • Provide strong, dynamic leadership that mentors, develops, and guides the team to efficiently leverage the value of every call for consumer satisfaction and sales.
  • Ensure effective area organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
  • Meet or exceed sales goals within compliance and quality guidelines and expectations.
  • Protect consumer private information.
  • Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately.
  • Analyze statistical reports and other documentation to identify trends and implement enhancements to overall performance.
  • Maximize impact of financial performance of the designated sales area.
  • Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction.
  • Identify employee needs to ensure they have the necessary tools to provide quality service and achieve goals.
  • Analyze operations of the designated group and make recommendations for revised and/or new processes and procedures.
  • Develop and implement programs that enhance employee motivation and maintain a positive work environment.
  • Communicate and implement, through staff meetings or one-on-one counseling sessions, company policies and procedures. Education & Experience Requirements:
    • Bachelor's Degree in a related field or the recognized equivalent in work experience or a combination of work experience.
    • Current state Health Insurance license a plus.
    • 5+ years' experience of insurance sales experience with solid knowledge of health & life products.
    • 2+ years' experience in Medicare Advantage and Supplement product sales.
    • 5+ years of leadership experience, preferably in a call center environment. Qualification/Skill Requirements:
      • Advanced user-level knowledge of computer technology and computer operating systems including MS Office products.
      • Ability and desire to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation, and staff development skills; must be able to coach others towards meeting highly demanding sales goals.
      • Ability to demonstrate innovation, good judgment, and problem solving skills when making decisions.
      • Excellent customer service and communication skills, ability to work under pressure while maintaining professional demeanor.
      • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
      • Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
      • Analytical aptitude to review reports, production levels, and maintain budget. Physical Requirements:
        • Qualified candidates should be willing to reside in city of site location. Our company headquarters is in Clearwater, Florida
        • Ability to lift or move office products and supplies, up to 10 pounds
        • Leaders in this position must be able to travel, work all shifts, holidays and emergency shifts as required


Keywords: e-TeleQuote Insurance, Fort Lauderdale , Medicare Sales Operations Director - Ft Lauderdale, Executive , Fort Lauderdale, Florida

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