Branch Manager
Company: Johnstone Supply- The Ware Group
Location: Fort Lauderdale
Posted on: August 4, 2022
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Job Description:
Essential Job Function Manages the Customer Experience Ensures
customers receive prompt, professional service both in person and
over the phone by establishing standards and monitoring quality on
a daily basis. Works directly with customers during peak business
periods, or with key customer accounts. Works in conjunction with
Outside Account Managers to determine customer needs, develop sales
programs and promotions, and implements and follows through on
established programs. Provides information regarding customer
buying habits and needs to Account Managers on a regular basis.
Performs outside sales calls, as necessary. Develops relationships
and rapport with customers to establish win-win partnerships.
Strives to know names of principals of all customers. Maintains the
highest standards in cleanliness and appearance of the showroom,
warehouse and exterior of the facility. Ensures showroom
merchandising and appearance contribute to sales goals. Resolves
customer complaints and disputes in a time, professional manner
that balances customer requests with business needs. Manages the
Branch Team Establishes, communicates and models performance
expectations of all branch team members. Ensures expectations are
met by monitoring various business application reports, gathering
feedback from customers, observing performance and taking
corrective action or rewarding employees as necessary. Ensures all
employees receive formal performance reviews on an annual basis, as
well as informal coaching throughout the year. Ensures team members
are up-to-date and knowledgeable regarding branch operations and
the company as a whole by holding regular meetings, and continually
providing information and status reports. Participates in the
hiring and recruiting process to identify qualified candidates
within established processes and guidelines. Ensures team members
have the knowledge and skills needed to perform their jobs by
providing regular technical and operational training. Provides
learning opportunities to develop employees for promotion
opportunities. Ensures adequate staffing levels to meet business
needs by establishing working schedules, approving vacation and
cross-training employees to fill in when needed. Provides a safe
working environment by: communicating safety rules; observing and
coaching employees in complying with safety rules; removing safety
obstacles; complying with all governmental regulations including
OSHA, Workers Compensation, Fire, and MSDA; and ensuring all
equipment is maintained and operated in a safe manner including the
training and certifications of employees designated to operate
equipment. Ensures compliance at the branch level with all company
employment policies, and applicable state and federal employment
laws. Manages the Business Establishes, in conjunction with their
immediate supervisor, the sales and profitability goals for the
branch. Develops and implements operating plans and budgets to meet
goals. Regularly monitors performance against goals and takes
corrective action where necessary. Ensures product pricing meets
profitability targets by reviewing costs, pricing decisions and
taking corrective action where necessary. Manages branch inventory
to ensure security, accuracy, ability to meet customer product
requirements as well as branch "inventory turns" goals. Ensures
cycle counting program is being conducted according to plan and
standard operating procedures in order to maintain inventory
accuracy. Ensures product returns and warranty processing is being
done promptly and to standard operating procedures, balancing
customer requests with company guidelines and procedures. Oversees
warehouse and delivery operations, including receiving, labeling
and put-away and order fulfillment. Ensures delivery schedules are
created and monitored that will ensure accurate, on-time delivery
of product. Ensures the security and proper maintenance of all
branch property, equipment and other assets by developing security
systems and procedures and implementing a regular schedule of
equipment maintenance. Controls branch operational costs, including
staffing levels, supplies, freight, utilities, etc. to ensure
overall branch profitability, by monitoring headcount to budget and
company financial reports every month. Ensure company sales
receipts are balanced and processed daily in accordance with the
company s established cash handling policy. Ensures their immediate
supervisor is up-to-date and knowledgeable regarding branch
operations by continually providing information and status reports.
Monitors accounts receivable function to ensure receivables are
paid according to policy and agreements with customers. Provides
guidance and makes over-ride decisions on customer credit limits.
Performs special projects as needed. Why the Ware Group?
Competitive Pay Comprehensive benefits package including Health,
Dental, and Vision 401K with company match Tuition Reimbursement
Program EAP Program Employee Wellness Program Employee Referral
Program Warehouse Safety Reward Program_We are an equal opportunity
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or expression, pregnancy, age,
national origin, disability status, genetic information, protected
veteran status, or any other characteristic protected by law_Job
Type: Full-time
Keywords: Johnstone Supply- The Ware Group, Fort Lauderdale , Branch Manager, Executive , Fort Lauderdale, Florida
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