Care Solutions Manager

Company: A Helping Hand Homecare
Location: Fort Lauderdale
Posted on: August 3, 2022

Job Description:

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.

Position Summary

The Care Solutions Manager will be responsible to respond promptly to incoming requests for potential services. This position will provide in-person or virtual assessments to potential clients. The Client Solutions Manager will discuss and obtain client agreements prior to initiating services. This position will have a warm hand-off to the Client Success Manager who will assign the case for ongoing service. This position should be focused on achieving a high conversion rate with the appropriate case mix for TheKey. This position will follow up on the assessment and service outcome with a quality assurance focus. This position will escalate potentially complex cases for quality service

Minimum qualifications

* Bachelor's Degree in gerontology, health care, social work or related profession from an accredited university preferred
* Three to 5 years' experience in health care, elder care, social work or related industry preferred
* Previous experience in an intake/assessment position
* Computer proficiency and ability to document timely and accurately notes in system related to client visits


* Driver's license in good standing with proof of insurance
* Ability to travel approximately up to 40% of the time

Benefits for full time employees

* Medical/Dental/Vision Insurance
* Life Insurance
* Health Savings Account
* Flexible Spending Account
* Employee Assistance Program
* Flexible PTO Plan
* Pet Insurance

TheKey recommends all internal corporate and field office employees to be fully vaccinated. If you are subject to a state/local vaccine and/or booster mandate, you will be required as a condition of employment to present proof of vaccination or subject to applicable law concerning exemptions/accommodations.

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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