Assistant Director of Services
Company: Marriott International
Location: Fort Lauderdale
Posted on: June 24, 2022
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Job Description:
Posting Date May 19, 2022
Job Number 22078748
Job Category Housekeeping & Laundry
Location W Fort Lauderdale, 401 North Fort Lauderdale Beach
Boulevard, Fort Lauderdale, Florida, United States
Brand Marriott International, Inc.
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the
traditional notion of the extravagant hotel on its head. Our
irreverent attitude and taste for excess redefine revelry for the
modern jet set. Our guests have a lust for a life less ordinary
that drives them to demand more, experience it all, and hit
repeat.
We share our guests passions, providing insider access to whats new
and whats next. Moderation is not in our vocabulary and we know
that lust for life demands more, not less. W guests soak it in and
live each day with a mantra: Detox.Retox.Repeat. If youre ready to
create the energetic W scene that is magnetic to everyday
disruptors around the world, then we invite you to explore a career
with W Hotels.
JOB SUMMARY - Assists in managing housekeeping functions and staff
on a daily basis to ensure property guest rooms, public space and
employee areas are clean and well maintained. Directs and works
with team to successfully execute all housekeeping operations.
Position focuses on ensuring guest and employee satisfaction and
achieving the operating budget. Responsible for inspecting areas of
responsibilities and following up with a plan for improving
results. - CANDIDATE PROFILE - Education and Experience High school
diploma or GED; 2 years experience in housekeeping or related
professional area. OR 2-year degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; no work experience required. -
CORE WORK ACTIVITIES - Managing Housekeeping Operations and Budgets
Reviews staffing levels to ensure the guest service, operational
needs and financial objectives are met. Obtains list of rooms to be
cleaned immediately and list of prospective check-outs or
discharges to prepare work assignments. Inventories stock to ensure
adequate supplies. Supervises an effective inspection program for
all guestrooms and public space. Understands the impact of
departments operations on the overall property financial goals and
objectives and manages to achieve or exceed budgeted goals. Ensures
all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to
ensure understanding. Supervises daily housekeeping shift
operations and ensures compliance with all housekeeping policies,
standards and procedures. Participates in departmental meetings and
continually communicates a clear and consistent message regarding
the departmental goals to produce desired results. - Conducting
Human Resources Activities Uses all available on the job training
tools to train new room attendants and provide follow-up training
as necessary. Establishes and maintains open, collaborative
relationships with employees and ensures employees do the same with
them. Schedule employees to business demands and for tracks
employee time and attendance. Ensures employees understand
expectations and parameters. Ensures property policies are
administered fairly and consistently, disciplinary procedures and
documentation are completed according to policy. Observes service
behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an open door policy, and
reviews employee satisfaction results to identify and address
employee problems or concerns. Participates in employee progressive
discipline procedures. Review employee satsifaction results.
Participates in interviewing and hiring of team members with the
appropriate skills. - Ensuring Exceptional Customer Service Sets a
positive example for guest relations. Participates in the
development and implementation of corrective action plans to
improve guest satisfaction. Empowers employees to provide excellent
customer service. Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints. Strives to
improve service performance. - - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Housekeeping & LaundryRequired
Keywords: Marriott International, Fort Lauderdale , Assistant Director of Services, Executive , Fort Lauderdale, Florida
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