Customer Experience Account Manager

Company: Sunpro Solar
Location: Fort Lauderdale
Posted on: May 16, 2022

Job Description:

Sunpro Solaran ADT Company is looking for a Customer Experience Account Manager. As the Account Manager, you will champion opportunities to consistently improve the Sunpro Solar experience for our customers.Responsibilities:Perform all 'Welcome Calls' to new Sunpro customers.Day after, install completion, follow up calls.Always provide consistent, honest updates to your customers. Drive customer retention, reduce churn, and increase customer satisfaction.Map the customer journey and identify opportunities to proactively intervene on the client's behalf.Guide team members in effective client issue resolution and handle any escalations.Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.Test new strategies for driving customer value.Qualifications:Excellent customer service skillsPassion for customer satisfactionExcellent problem-solving skillsDetail oriented and highly organizedTechnologically proficientSalesforce experience a plusExcellent verbal and written communication skillsTeam player

Keywords: Sunpro Solar, Fort Lauderdale , Customer Experience Account Manager, Executive , Fort Lauderdale, Florida