Customer Experience Account Manager
Company: Sunpro Solar
Location: Fort Lauderdale
Posted on: May 16, 2022
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Job Description:
Sunpro Solaran ADT Company is looking for a Customer Experience
Account Manager. As the Account Manager, you will champion
opportunities to consistently improve the Sunpro Solar experience
for our customers.Responsibilities:Perform all 'Welcome Calls' to
new Sunpro customers.Day after, install completion, follow up
calls.Always provide consistent, honest updates to your customers.
Drive customer retention, reduce churn, and increase customer
satisfaction.Map the customer journey and identify opportunities to
proactively intervene on the client's behalf.Guide team members in
effective client issue resolution and handle any
escalations.Develop listening points in the customer journey,
define segmentation of customer base and varying strategies, and
identify opportunities for continuous improvement.Test new
strategies for driving customer value.Qualifications:Excellent
customer service skillsPassion for customer satisfactionExcellent
problem-solving skillsDetail oriented and highly
organizedTechnologically proficientSalesforce experience a
plusExcellent verbal and written communication skillsTeam
player
Keywords: Sunpro Solar, Fort Lauderdale , Customer Experience Account Manager, Executive , Fort Lauderdale, Florida
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