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Membership Engagement Manager

Company: YMCA of South Florida
Location: Fort Lauderdale
Posted on: May 15, 2022

Job Description:

L.A. Lee FC
LA Lee / Mizell Community Center
408 NW 14 Terrace
Fort Lauderdale, FL 33311, USA
L.A. Lee FC
LA Lee / Mizell Community Center
408 NW 14 Terrace
Fort Lauderdale, FL 33311, USA
Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. If you want to have that impact, the Y is the place for you!In anticipation of an April opening, we are actively interviewing now and job offers are being extended. New Hires will begin training at another YMCA location once they have completed the onboarding process with HR.Individuals in this position are responsible for assisting with planning and implementing programs in accordance with policies, procedures, and philosophy, and core values of the YMCA of South Florida.Located in the Historic Sistrunk community, the new L.A. Lee YMCA/Mizell Community Center will impact more than 18,000 people per year and include the preservation of the history of the community and previous L.A. Lee YMCA. The building will be 65,000 square feet, and of that, YMCA traditional programs will be run in about 25,000 square feet. The rest will be Broward College, retail space, community meeting space, and other features available to the community.Those in the community that is qualified for available positions are encouraged to apply as the Y is committed to providing community members priority in the application process.Essential Functions: -

  • Manages the schedule / supervises Member Experience Reps and other staff as needed
  • Lead for all customer related issues
  • Heavily promotes program registration, retention and engagement promotions
  • Performance is based on achievement of team goals, member engagement, retention and overall -revenue growth. -
  • Contribute and implement innovative ideas to improve membership operations.
  • Maintain professional safe and clean environment in member services areas.
  • Monitor individual cash handling transactions to ensure all procedures are followed according to the standard operations of the YMCA of South Florida.
  • Participate in Annual Community Campaign and events.
  • Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor. Time Management -
    • Works 90% of schedule on the desk -/ Hands-on role -
    • 50% - Focused on executing Association protocols and performance metrics; team performance; reduction in cancellations -
    • 40% - Customer Service -Position Profile: -
      • Outgoing positive personality enjoys speaking to people.
      • Innate desire to drive results to achieve sales goals
      • Strong self-starter and initiator with a passion for customer service and relationship building.Job Requirements:
        • High School degree or equivalent.
        • Minimum of 1 year of customer service or sales experience.
        • Ability to address difficult member situations/conflicts in a professional and courteous manner and exudes excellent interpersonal skills
        • Ability to work independently, and as part of a team.
        • Ability to multi-task and meet deadlines in a fast pace environment.
        • Organized and detail-oriented.
        • Ability to relate effectively to diverse groups of people from all social and economic segments -of the community.
        • Must demonstrate a strong desire to serve others and give back to our community.
        • A professional, goal-driven, self-motivated leader with a positive attitude.
        • Ability to problem-solve.
        • Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
        • Have a strong work ethic, excellent customer service skills; be punctual and reliable in attendance.
        • Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
        • Must be able to work flexible hours including evenings, weekends, and holidays.
        • Ability to respond to safety and emergency situations.
        • Bi-lingual, English, and Spanish language required.Certificates and Licenses:
          • CPR/First Aid and AED certified within 90 days of employment.As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.As a Drug-Free Workplace, all new hires must successfully complete a urinalysis within 72 hours of notice. Failure to complete the drug test within this timeframe will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

Keywords: YMCA of South Florida, Fort Lauderdale , Membership Engagement Manager, Executive , Fort Lauderdale, Florida

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