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Product Operations Manager (Remote)

Company: Payscale
Location: Fort Lauderdale
Posted on: May 14, 2022

Job Description:

Company Description

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

Job Description

What you will do:

  • Be a key member of the Product Management team, focused on furthering meaningful customer centric product development practices (roadmaps, communications content, etc.)
  • Build productive and positive relationships across all levels to drive influence and effectively develop, champion, and launch sustainable operational improvements
  • Create operational processes and practices that drive efficiencies for Product Management, Engineering, and Data groups.
  • Deploy solutions for short- (quick hits), medium- (process changes), and long-term (e.g., automation) globally to ensure consistent execution at scale
  • Seek innovative solutions to enable seamless operations across functional boundaries using business operational principles to reduce inefficiencies and manual overhead, and other operational barriers to team success
  • Use analytical skills to develop quantitative and qualitative insights to formulate robust, actionable recommendations.
  • Build consensus among cross-functional teams and influence decision making within senior-level audiences; lead execution against recommendations quickly and with accuracy.
  • Enable and foster a culture of excellent organizational performance through internal and cross-functional initiatives and leading cross-functional projects to optimize organizational performance.
    Manage & support tools which support product management, roadmap process, & product instrumentation via tools such as:
    • Aha ha/Product Pad
    • Asana
    • Pendo
    • Gainsight
    • Gong
      Metrics Optimization: Collection methods, data centralization, dashboards for metrics such as:
      • Product stickiness (DAU/MAU ratio, WAU/MAU ratio)---
      • Product usage data Breadth (e.g. number of active users for a given customer)---
      • Depth (e.g. feature usage)---
      • Frequency (e.g. number of logins for a given customer)---
      • Feature adoption rates---
      • Feature retention rates---
      • NPS---
      • Leading indicators of conversion, renewal, and expansion---
        Who You Are

        As the Manager of Product Operations, you will be working in the Product Management group to drive impactful, customer centric product development across Product, Engineering, and Data teams. You are strategically minded, an influencer, driver for change and focused on customers and business performance with quality.

        You will deeply understand our product roadmaps, use cases, customer needs, and overall vision by identifying, measuring, analyzing and tracking core product and business levers: size opportunities for improvement, identify potential opportunities or problems, diagnose root cause, conduct ad-hoc analysis as needed, and implement impactful changes.

        You'll thrive when dealing with complex problems and ambiguity by using a variety of tools to find answers. You'll operate with limited guidance and have strong business partnering skills that you will proactively use. You won't be afraid to approach new, unique problems, and you'll be capable of working with large amounts of data with high attention to detail. You'll be curious and have an urge to go deeper and deeper into the data. You'll be working with all levels of leadership from our R&D leadership team (Product Directors, Engineering Managers, Data Science leaders, CPO, CDO, CTO, etc.).

        Qualifications
        • 5-10 years of experience in product operations
          Additional Information

          Benefits and Perks - The Highlights:

          All Around Awesome Culture Where Together We Strive To
          • Pursue excellence every day
          • Create customer value
          • Compete to win (and lose!) as a team
            As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:
            • Regular virtual company meetings
            • Coffee chats
            • Table for 4 Executive conversation
            • Spirit Week
            • Pulsing tools for continuous conversations to drive performance and career growth
            • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
            • Access to top notch learning courses for all employees through LinkedIn Learning
            • As well as constant re-evaluation of what our employees need to be successful at work!
              Our More Standard Benefits Include
              • Discretionary Paid Time Off - Giving employees the flexibility they need to rest, relax and recharge away from work
              • 15 paid holidays including Independence Week, Juneteenth and World Mental Health Day
              • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
              • Access to Premera's Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
              • FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
              • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
              • Comprehensive Paid Parental / Adoption Leave program
              • 401k program with fully vested, immediate company match
                Additional Highlights
                • Voted Seattle's and Boston's best places to work according to Built In 2022.
                • Voted one of Seattle's companies with the best benefits according to Built In 2022.
                  Equal Opportunity Employer: We embrace equal employment opportunity.

                  PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Keywords: Payscale, Fort Lauderdale , Product Operations Manager (Remote), Executive , Fort Lauderdale, Florida

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