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Cruise & Export Manager

Company: Samuels & Son Seafood Company
Location: Fort Lauderdale
Posted on: May 12, 2022

Job Description:


  • Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures.
  • Applies expertise to solve standard and non-standard problems within the cruise & export market - i.e. recoveries, logistical shortfalls, USDC issues.
  • Builds customer relationships, interprets customer needs and assesses their business requirements.
  • Effectively manages communication to reach shared understanding and build alignment between our operation departments.
  • Management of the order processing (details under "Order Entry" below).
  • Review all orders entered in the system for accuracy pertaining to pricing, quantity, delivery parameters and USDC requests.
  • Obtaining approvals and securing written back-up from customers for product substitution, quantity and price changes.
  • Ensure that invoices match purchase orders and, if changes are made, ensuring purchase orders are updated.
  • Correcting and researching all code discrepancies and work to minimize these occurrences.
  • Maintaining accurate cross-reference data base for customer's products.
  • Working with transportation to efficiently and economically deliver orders while adhering to the customer requirements regarding their delivery times/dates and reservation requirements.
  • Working with purchasing to ensure correct item code usage.
  • Training and oversight of any new administration personnel.
  • Oversight on the management, organization and submission of all documents (paper trail) needed to collect payment.
  • Ensure proper recording of product returned by customer and prompt issue of credit note.
  • Assisting accounts receivable with resolving short paid invoices.
  • Management of the USDC inspection process and requirements.
  • Working with purchasing to identify and substitute products that do not meet the requirements of the customers and the USDC.
  • Weekly review of all submitted USDC requests to avoid a missed inspection.
  • Ensuring that all USDC certificates are correct and submitted to the appropriate parties and locations. Order Entry
  • Order is received via email, fax or phone
  • Order is acknowledged back to customer within 24 hours
  • Order is entered in the system and given an order number.
    • The order entry should include special instructions such as:
      • Delivery window (time) specific
      • Delivery address
      • Pack for air details
      • USDC inspection date.
      • Ship with priced invoice or only with bill of lading
      • If required, a Port Pass application is completed and sent to the correct customer departments or submitted online.
      • If required, airfreight bookings are made and airway bills are completed, along with all labels for the shipping boxes.
      • If required, a USDC request is completed and sent to the USDC office.
        • USDC must be submitted at least 72 hours before the requested inspection date.
        • Coordination of USDC inspection with freezer/cooler team.
        • The original purchase order, order cards and any other documents or correspondence pertaining to the order is bound together to create the Original Documents.
        • Order is analyzed in terms of:
          • Accuracy
          • Pricing
          • Correct paperwork issued
          • Delivery date/Inspection date
          • Order Distribution
            • Ensuring all concerned departments and warehouses are provided a copy of the order.
            • Redistributing all revised orders.
            • Once order has been built:
              • Attached a copy of the order card to the Original Paperwork which indicates exactly what was pulled or processed
              • Verify weights and box counts are correct and satisfy the original purchase order requirements.
              • Complete and distribute Pallet tags
              • Issue Invoice (or Bill of Lading)
              • Check invoice (or BOL) for accuracy on:
                • Pricing
                • Weights
                • Description/codes
                • Product specification
                • Delivery address
                • Delivery Appointments
                  • Arranging delivery appointments for orders.
                  • Booking freight on the air carriers.
                  • Ensuring delivery appointment information is effectively communicated to all concerned.
                  • Coordinates all logistical aspects of the purchase orders (warehouse to customer).
                  • Invoicing
                    • Invoices all orders and check for accuracy pertaining to pricing, quantity, delivery parameters and ensuring supporting documentation is complete.
                    • Reviewing all invoices and submitting the paperwork to all parties concerned.
                    • Generating reports
                      • Familiarizing oneself with the UNIX system and its capabilities.
                      • Producing reports requested by Sales/Purchasing.
                      • Proof of Delivery reconciliation
                        • Ensuring accurate accounting for all proof of deliveries.
                        • Submitting to accounting all paperwork pertaining to an order once completed.
                        • General support for administrative dutiesPI176905566

Keywords: Samuels & Son Seafood Company, Fort Lauderdale , Cruise & Export Manager, Executive , Fort Lauderdale, Florida

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