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Director of Operations

Company: Careerbuilder-US
Location: Fort Lauderdale
Posted on: April 10, 2021

Job Description:

Director of Operations opportunity in Fort LauderdaleOur client is in the Consumer Finance and Lending industry, looking for an Director of Operations in their Fort Lauderdale office who is responsible for ensuring the successful operations of our client's Call Center team to meet the overall objectives, including strategic direction and development of a team providing Customer Service and Collections support, knowledge of Machine Learning is strongly preferred.Responsibilities: * Responsible and accountable for the overall performance of the Call Center support teams.* Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;* Responsible for call center systems to meet current and future company and client needs.* Must know Machine Learning and have a strong knowledge of Consumer Finance, LendingJob Requirements:Skills/Experience Requirements: * Bachelor's Degree in Business Operations, Computer Science or related field of study.* Minimum of seven-plus years of managerial experience with a proven track record.* Knowledge or experience with customer service management systems and tools.

Keywords: Careerbuilder-US, Fort Lauderdale , Director of Operations, Executive , Fort Lauderdale, Florida

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