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Director of Client Services

Company: Talk2Rep
Location: Fort Lauderdale
Posted on: February 20, 2021

Job Description:

We are always searching for new talent to add to our company and invite you to search below for an opportunity that may interest you. Whether you prefer to work in our United States or Dominican Republic facilities or at home in the United States, OutPLEX welcomes your application and appreciates your interest! Position Summary:
This opportunity requires an Executive level leader with progressive, on-the-spot, critical thinking ability, who will apply his/her experience and education in a highly self-directed environment responsible for overseeing and fostering the relationship with our clients. The ideal Director of Client--Service is enthusiastic, hard-working, has a great attitude, and thrives in a fast-paced deadline-driven work environment. This person will have extensive knowledge and experience in all aspects of client services and development, with a working knowledge of the call center /contact center and CRM related industry. As Director of Client Service for Outplex, you will be joining an entrepreneur team with a corporate culture seeking to expand and grow existing clients.
-- Duties and Responsibilities:

  • Strategic point of contact for clients establish strong relationships
  • Support organizational growth by providing strategic client direction, maintaining existing client relationships as well as ensuring that client projects are implemented accordingly
  • Engage in organic leads and undiscovered channel opportunities
  • Seek out and assist in developing RFP's and RFI's as needed
  • Collaborate with Executive Leadership to develop goals and growth strategies
  • Contribute to client's business growth by identifying new opportunities
  • Assist the operations team with designing and implementing internal and external tools
  • Ensure the competency of Client Services processes and procedures through continual evaluation and development of support teams
  • Manages client retention and client satisfaction goals and metrics
  • Work closely with our business development team to bring create solutions to prospective clients and properly define client expectations and supports to ensure overall organizational success
  • Will lead multiple projects and ensure strong integration across the organization Skills and Qualifications:
    • Must have management level experience--with the proven ability to succeed
    • Exceptional communication and relationship building skills
    • Passionate and confident in customer success
    • 5+ years of experience as a leader in client services
    • 2+ years of experience with Customer Relationship Management (CRM) systems preferred
    • Proven ability to develop systematic processes in compiling and analyzing data to improve company's profitability
    • Must have ability to cultivate new business opportunities
    • Ability to engage decision makers and network accordingly.
    • Detail-oriented and comfortable with a fast-paced, high pressure environment
    • Analytical thinker with excellent quantitative and superior problem-solving skills
    • Team player with strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication
    • Entrepreneurial spirit with high level of determination
    • Retirement Plan
    • Paid Time Off
    • Paid Holidays
    • Great work culture and work/life balance!

Keywords: Talk2Rep, Fort Lauderdale , Director of Client Services, Executive , Fort Lauderdale, Florida

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