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Level 2 Technical Support Engineer

Company: HC-Resource
Location: Fort Lauderdale
Posted on: February 12, 2024

Job Description:

HC-Resource is looking for an experienced and dynamic Tier 2 Technical Support Engineer to join our expanding team within a thriving MSP catering to small to medium sized businesses.

Prior MSP Experience Preferred

Typical Duties and Responsibilities:

  • Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations.
  • Office 365/Sharepoint/Exchange Online administration.
  • Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V).
  • Deploy, maintain, and troubleshoot network routers, switches and firewalls.
    Minimum Qualifications:
    • 2+ years of experience managing/deploying Windows Server (2008-2022) ---Advanced networking knowledge (TCP/IP, DNS, DHCP, SMTP, HTTPS, SMB, CIFS, Routing. VPN, VLAN'S)
    • 2+ years of experience managing/deploying network devices.
    • 2+ years of experience in VMware, Hyper-V ---O365 Administration/Support ---Cloud experience in Azure/AWS
    • RMM/PSA Experience (Datto RMM/Autotask)
      Skills Required:
      • MSP experience is preferred.
      • Ability to prioritize ticket a MUST.
      • Responsible
      • Self-motivated
      • Good communication
      • Strong prioritization/time management skills.
      • Proactive thinker and quick learner.
        The L2 Support Engineer position is targeting a salary range of $70k - 80k, depending on experience.

Keywords: HC-Resource, Fort Lauderdale , Level 2 Technical Support Engineer, Engineering , Fort Lauderdale, Florida

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