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Senior Escalation Engineer: Networking (US Person) - Remote

Company: Altimeter Solutions
Location: Fort Lauderdale
Posted on: August 5, 2022

Job Description:

Job Description: Responsible for the analysis, qualification and ownership of high business impact & politically charged support cases with VP level visibility.Responsible for the review of Escalation team case backlog providing technical and case management advice to junior members of the team leveraging established relationships with other teams including Engineering, Sales, Consulting, and outside Vendors.You will provide our cloud customers with implementation advice, helping to accelerate on their cloud journey.This team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content Collaboration, Endpoint Management, and Microapps.In this role, we'll set our customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical authority.Responsibilities:Help resolve technically complex, mission critical or politically hot customer issues using networking packet level inspection tools (ex: Wireshark, TShark, TCPdump, NetworkMiner, SolarWinds Network Packet Sniffer...etc.), duties also include the handling of critical cases for our Priority (top) customer segment.Drives and/or coordinates cross team and cross vendor communications to align resources that helps resolve technical issues that span multiple products and vendors.Help develop and execute automated or scripted customer simulations for troubleshooting.Function as a technical SME resource during on-site engagements (when required).Participation in our weekend on-call rotation (when required).Qualifications:Bachelor of Computer Science or equivalent experience.Working knowledge and familiarity of packet inspection tools and analyzers (ex: Wireshark, TShark, TCPdump, NetworkMiner, SolarWinds Network Packet Sniffer...etc.).9+ year's hands-on troubleshooting experience with Citrix or similar products, which includes 5+ years' experience communicating with Engineering and Product Management teams.A love and high skill level in networking with exposure to NetScaler or other relevant load balancing products (i.e., F5, Brocade, Juniper, Riverbed, Barracuda, etc.).Outstanding level of professional verbal and written communication that will translate well in a fast-paced business setting.Citrix certifications or industry equivalent certifications are a plus.Please see our website for more job openings: https://altimetersolutions.com/job-board/

Keywords: Altimeter Solutions, Fort Lauderdale , Senior Escalation Engineer: Networking (US Person) - Remote, Engineering , Fort Lauderdale, Florida

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