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Lead Technical Support Engineer: Networking (US Person) - Fort Lauderdale, FL

Company: Altimeter Solutions
Location: Fort Lauderdale
Posted on: August 2, 2022

Job Description:

Job Description:

  • The Lead Technical Support Engineer is responsible for providing technical assistance for Citrix products to customers via phone, email, and other channels as appropriate
  • The position focuses on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues
  • Customer size can range from small businesses to Large Enterprises
    • Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels
    • Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
    • Achieves and adhering to established Service Level Agreements and Key Performance Indicators
    • Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior-level team members or other vendors
    • Gives to the Citrix knowledgebase in the form of new or updated technical articles/documents passionate about issue resolution or prevention
    • Documents cases, recommendations, and resolutions clearly in the CRM system
    • Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
    • Some weekend work may be required
      Basic Qualifications:
      • Requires a University Degree or equivalent experience and minimum of 5-7 years of prior relevant experience
      • 5+ years supporting end-users in the Networking field
      • Developed a strong practical understanding of the OSI Model and common networking protocols
        Preferred Qualifications:
        • Acquired an industry certification (CCNA, CCNP, Network+)
        • Solid understanding of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
        • Solid understanding of Load Balancers (NetScaler, F5, Cisco CSS)
        • Solid understanding of Network Operating Systems (IOS, CatOS, JunOS)
        • Solid understanding of Layer 4-7 load balancing and SSL acceleration

          Please see our website for more job openings:

Keywords: Altimeter Solutions, Fort Lauderdale , Lead Technical Support Engineer: Networking (US Person) - Fort Lauderdale, FL, Engineering , Fort Lauderdale, Florida

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